#Texture broken (S1 Forest of Spirits)

1 messages · Page 1 of 1 (latest)

cursive bridge
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UserID: 2633630203031723008
Screenshot (attached)
Description: The aqua-colored part is supposed to be another color. I'm in season 1, the Forest of Spirits and came across the oddly colored 'snow'. I personally think the textures loaded incorrectly or it couldn't find the resource

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The shadows disappear and reappear in this section as well. It seems to be random while rendering

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The issue persists after closing the (mobile) game and opening it again

indigo totem
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Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

indigo totem
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Dear Traveler,

We apologize for the display issue you're experiencing. To assist us in investigating further, could you please provide the model of your device and the log files? You can find the log files at /Android/data/com.sgra.dragon/files/. Please pack all log files ending with .log (for example, dragon_log_date_14.log or dragon_log_date_14) and send them to us.

Thank you for your cooperation.

cursive bridge
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Is this what you meant with device info?

indigo totem
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Dear Traveler, 
Thank you for your cooperation, the information you provided has been submitted to the relevant team and we believe it will advance the progress of the verification of the issue. If there is any new information, we will contact you as soon as possible.