Just got everything downloaded, but have this error. It will not let me play

[knotty charm]

Hello, Traveler.
I'm pleased to be of service to you.
Regarding your issue about [Login].
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:

1. Try to switch networks (WIFI / 4G / 5G).
2. Clear the game cache and try to log in again.
3. If you still can't log in after using the above methods, remove the game and reinstall it.
   Thank you for your patience.
   If you still can't solve the problem even after trying the above three methods
   Please contact us again with the following information:
   [Server]:
   [Character ID]:
   [Rolename]:
   [Device Model]:
   [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
   Operation process video]:
   [Game Log]:
   (How to get the logs on PC: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
   [Game installation full path]:
   (e.g.: Windows(C)/User/Admin/download)
   
   For Android version, please provide the[Game log]:
   (How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
   
   Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us via Discord Private Message. In the Private Message, please mention your character nickname/character ID.
   
   After collecting the information you provided, I will immediately reflect the relevant team for you to confirm, thank you.

[distant glade]

ok I will delete and re-install and see if that works