S3 banner in S4

[shut sigil]

Why i cannot see S3 exclusive banner summon hystory in summon record query?

[raw kernel]

Dear Traveler,

Thank you for bringing this issue to our attention. We are aware of the problem you mentioned and are currently working on it. If you need to verify your summoning records, we recommend contacting us through the in-game customer support for further assistance.

We appreciate your understanding and patience as we work to resolve this matter.

[shut sigil]

Thank for answer. my ID 1764151349256988672. I need detailed information for my summons at S3 exclusive banner ( like other summoning information ) before banner ends

[raw kernel]

Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

[raw kernel]

Dear Traveler,

At UTC+0 2024/7/29 6:47, you drew the legendary hero Synarell from the summon pool. Since then, you have made 9 additional summons, and you need 26 more summons to trigger the guaranteed summon.

Please note that we can only provide information regarding the guaranteed summon status and cannot provide details of individual hero summons.

Thank you for your understanding.

[shut sigil]

Still no info for summons at "S2 exclusive banner" in S4, can you tell me how many summons are left for guaranteed legendary, my ID 1764151349256988672

[raw kernel]

Dear Traveler,

After summoning the legendary hero Nissa at last time, you have made 29 additional summons. You are now 6 summons away from triggering the guaranteed legendary hero.