Didn't get ranking rewards

[marsh tusk]

Glory Ranking/Hero Rating weekly ranking was finished tonight. My Ergander was ranked 7th on Poison/Defense ranking but I didn't get rewards. Id: 13516707757243392

[hearty skiff]

Maybe wait till the next server reset.

[toxic glade]

Dear Traveler.

Could you please provide a full screenshot of Glory Ranking-Hero Rating? So that we can check it.

Thank you for your support.

[marsh tusk]

This is current ranking as of today. I reached the 211K score one day before reset and it was 7th place then, and it was still 7th yesterday.

[toxic glade]

Dear Traveler, 
Thank you for your cooperation, the information you provided has been submitted to the relevant team and we believe it will advance the progress of the verification of the issue. If there is any new information, we will contact you as soon as possible.

[toxic glade]

Dear Traveler,

Thank you for your feedback. Please note that the leaderboard you mentioned resets every two weeks. The week you referred to is not a settlement week.

Thank you for your understanding.

[marsh tusk]

It did reset every week, at least in season 0. Was that changed?

[toxic glade]

Dear traveler,rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.