exploration progress

[ionic oriole]

I can’t get 6000 points in exploration progress (3000 for elements +3000 for bosses in clan progress).

[obtuse wraith]

Dear Traveler,

Thank you for reaching out to us. We appreciate your patience as we work to address your concern.

To assist you better, could you please provide more details about the "3000" you mentioned? The screenshot alone doesn't give us enough information to fully understand the issue. Additionally, please note that a score of 710,000 is required to claim 6,000 exploration points.

If the issue is related to a red notification point, we kindly ask you to provide the log files and your account information. This will help us investigate and resolve the problem more efficiently.

How to get log files on Android device : The log files are under /Android/data/com.sgra.dragon/files/

How to get the log files on PC: Find the directory where the game is installed in the system files, click on
it and there will be a logs folder)
[Game installation full path]:
(e.g. Windows(C)/User/Admin/download)

Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them via Discord Private Message, please mention your character nickname/character ID.

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

[ionic oriole]

yesterday I could pick up 2 rewards of 3000 each in the alliance research (3000 for completing the elements and 3000 for completing the bosses), and today the final boss stage began, and I can’t pick up the rewards. I think this is wrong and the rewards should have been automatically issued to the account.
I’ll send you the logs later, tell me how to find them on Mac or iOS

[obtuse wraith]

Dear Traveler,

The theme of this Otherworld Exploration is The Echoes of Mekkashon. It consists of two stages: Road to Restoration and Rasp of Gears. There are three kinds of gameplay in Road to Restoration: Adventure Preparation, Elemental Domain and Chaos Shadows; the server will keep track of the total progress of all players across the server, and after the progress of all three styles of gameplay is completed, extra buffs will be granted to players server-wide during Rasp of Gears.

The day after completing all three styles of gameplay's progress, or after a specified number of days, the Otherworld Exploration will enter the Rasp of Gears stage; in this stage, you can get generous rewards by challenging the Mekkatorque in Mekkashon.

In Otherworld Exploration, completing Daily Exploration Quests, In-depth Exploration Quests, and Alliance Exploration Quests as well as participating in various types of gameplay will increase your Exploration Progress; you will receive the corresponding rewards whenever you get enough Exploration Progress. However, it is important to note that daily Exploration Quests, In-depth Exploration Quests and Alliance Exploration Quests are only available during Road to Restoration and will be disabled after you enter the Rasp of Gears stage.

[ionic oriole]

Why can't I collect my reward after finishing the stage?