Cannot forge Oasis set

[zinc shell]

I forged about 60 Curse pieces and did not get a single Oasis set piece, only the Ancestral set and Cyril set. Either there's some weird RNG going on or the Oasis set cannot be forged.

[dawn roost]

You forged 60 pieces or use 60 ore ?

[acoustic cape]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[gilded lagoon]

100 pieces and ZERO Oasis here

[zinc shell]

60 pieces

[dawn roost]

Same for me, no oasis at all.

[acoustic cape]

Dear Traveler.

Thank you for your feedback. Equipment forging will randomly produce different pieces of equipment of the corresponding quality. We assure you that we do not intentionally adjust the probability of obtaining any specific item. We wish you the best of luck and hope you get your desired equipment soon.

Thank you for your understanding and feedback.

[dawn roost]

We all know that 🙂 But it is a bit strange that several players after crafting a lot of pieces get no Oasis set at all

[gilded lagoon]

I'm sorry, but that reply make no sense 😂

We are not questioning the drop rates but the fact that THE FORGE is not giving Oasis Sets pieces at all.
We don't question the good will of dev, but there might be something odd with coding if many can't have ANY PIECE at all!

And lastly, if updating the app would fix the problem it would mean that there was something wrong in the game in the first place, isn't it?! 😅

[bitter grove]

I also forged a large quantity without a single Oasis item, as did many in our Alliance (small sample size, but not a single Oasis)

[gilded lagoon]

@native lion as well FYI

[native lion]

Yes, I did spent over 150 crafting materials and did not get a single Oasis item from the crafting, the only piece of Oasis gear I got was obtained as a drop in Grave of Curse

[undone nexus]

Same here…

[zinc shell]

What is this reply? 🙄 You understand that the probability of not getting a single Oasis piece in 100 attempts is like 0.00000000000003%? Everyone here is telling you they can't forge the Oasis piece... are you going to listen now?

[acoustic cape]

Dear Traveler,

We apologize for any inconvenience we may have caused. Through multiple rounds of testing, we have discovered an anomaly in the drop rate of the Oasis Guardian Set. We will work to fix this issue as soon as possible. Please be patient and we will notify you as soon as the problem is resolved.
We sincerely appreciate the feedback from all travelers and will continue to strive to enhance the gaming experience.

If you have any other questions or concerns, please feel free to contact us. We wish you a pleasant adventure in Adenthia ! Thank you once again for your support and love for Dragonheir.

[gilded lagoon]

thanks!
Hopefully, there will be an adequate compensation for those that have forged already

[verbal mesa]

Very hard forge rate maybe

Is this oasis set? Drop reward from dungeon

[acoustic cape]

Dear Traveler,

Thank you very much for your contact. We have fixed the issue with the inability to craft the "Oasis Guardian" set and the "Intertidal" set in the Master Forge during Season 4 on July 2 at 10:32 UTC+0. For players affected before this fix, we plan to provide compensation today.

※ Recipients of compensation: Players who crafted green and blue equipment sets using the Master Forge before the issue was fixed.

※ Compensation details: We will compensate you with the rare Tempering Sand - Turquoise, rare Tempering Sand - Indigo , and Iron Ore that you have consumed through the aforementioned crafting. (We will not deduct the equipment you have already crafted)

If you are one of the affected players and have not received compensation then, please contact us again for verification and processing. Thank you for your understanding and cooperation.

[verbal mesa]

How to claim compensation? The set shown oasis set is reward drop from dungeon. Forge 12 set 0 oasis.

[native lion]

I think we are still waiting for compensation - this usually is send via in game email

[potent jay]

Hi @acoustic cape how to get compensate?
I spent 377 stones but didn't get any new Oasis items
i tried reloading the game

tks sp, i get this

[gilded lagoon]

@acoustic cape I've not received any compensation

[acoustic cape]

Dear Travelers,

Please check your in-game mailbox as the compensation for this issue has been issued via in-game mail to players who used the 【Forge IV】 function to forge green and blue equipment sets before the problem was fixed; the mail will be valid for 30 days.

If you can confirm that you used the 【Forge IV】 function to forge green and blue equipment sets between the start of Season 4 and July 2nd, 10:32 UTC+0, and did not receive compensation, please provide us with your game ID so we can verify and assist you further.

Thank you for your understanding and support.

[rough rampart]

Hi. @acoustic cape I didnt received ether. myID
9153785921508352

[zinc shell]

3805720736520192
Nothing in my mailbox regarding this

edit: got it