S4 Flame domain boss ignores Debuff immunity when applying Burn

[pulsar sigil]

which should never happen.

[vapid swift]

Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

[vapid swift]

Dear Traveler,

The Boss's passive skill Burn effect is designed to ignore Immunity and Resistance, as per the intended mechanics.

Regarding the Burn status, when Acilia's ultimate skill removed the 9 stacks at the 21-second mark, and the Boss's subsequent attack reduced it to 1 stack, the delayed "Undyne Inferno" normal attack still registered the Burn buff on the hero, resulting in Theodemer receiving the Burn debuff after Acilia's dispel.

Please let me know if you have any other questions.

[wanton zenith]

Hello Lydia,

I don't know if @pulsar sigil was talking about that or not, but i see another bug with the Lady of Flame. In fact her passive should add to her damage up if she applied burn on enemy; Anyway, even if she can't apply burn because of immunity, she still get the damage up for each burn not applied.

[vapid swift]

Dear Traveler,
Thank you for reaching out to us. We understand that you're experiencing an issue in the game. To help us assist you more efficiently, could you please provide us with additional details about the problem you're facing? It would be greatly appreciated if you could provide a video recording showcasing the issue.
By providing us with a video, we will be able to investigate and address the problem more effectively, leading to a faster resolution.

[wanton zenith]

Here is a video that shows the problem.

[pulsar sigil]

" effect is designed to ignore Immunity and Resistance" - however skill description says it ignores resistance, not immunity. So if the behavior is intended then boss skill description is incorrect. And this is very serious problem as those burn stacks are deadly and currently the only strategy that should work against them (as per skill description) does not work. This has to be resolved quickly.

[vapid swift]

Dear Traveler,

Based on the video you provided, it appears that the boss's basic attacks successfully applied the burning effect on the melee hero standing in front of it.

If you have any further questions or need additional assistance, please let us know.

[verbal flare]

Immunity seems to work fine for me

[pulsar sigil]

Undying flame can only put burn on a hero that already has burn. But Theodemer does not have any burn stacks at that point because Acilia removed them all. Yet he gets one stack (one due to boss having one debuff). This part is 100% bug even if you claim that ignoring debuff immunity is intended.

[vapid swift]

Dear Traveler,

Based on the video you provided, it appears that the boss's basic attacks successfully applied the burning effect on the melee hero standing in front of it.

If you have any further questions or need additional assistance, please let us know.

[wanton zenith]

Hello. Yes Theodemer is not immun as a melee but look at the amount of damage up buff on her. She gets a lot of buff each time she use the skill, this is too much for just on melee.

[vapid swift]

Hello Traveler,
Thank you for your feedback.
The Boss's passive skill Burn effect is designed to ignore Immunity and Resistance, as per the intended mechanics.
Regarding the Burn status, when Acilia's ultimate skill removed the 9 stacks at the 21-second mark, and the Boss's subsequent attack reduced it to 1 stack, the delayed "Undyne Inferno" normal attack still registered the Burn buff on the hero, resulting in Theodemer receiving the Burn debuff after Acilia's dispel.
Regarding your previous request to modify the description, we need to provide the following clarification:
Ignore Resistance， The process of judging only for applying Burn is written in the skill description.
"Can Not Be Displayed" belongs to the effect of the "Burn" state, so it is written in the tips of the relevant state
To keep the skill description concise and easy to read, there will be no additional repeated descriptions in the future (write state related descriptions in the skills).
And this Burn is not related to the effects of other states with the same name, so it is possible to describe and optimize the state itself in the future.
Thank you for your support and understanding.

[vapid swift]

Dear Traveler,
As a result, we did not find any abnormalities in the video you provided during our inspection. Usually, because the Burn state can be stacked, it may cause a significant amount of damage.
Thank you for your support and understanding. If you have any other questions, please feel free to contact us at any time.

[wanton zenith]

The fact is that in the description, nothing say that her passive skill is designed to ignore immunity. So in a normal way, immunity should avoid her to gain stack of damage because she can't apply burn debuff. So 2 choices, add some information in the text description or just do something for this passive skill to work correctly as it is said in the description text

[vapid swift]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[pulsar sigil]

"The Boss's passive skill Burn effect is designed to ignore Immunity and Resistance" - could you please show me where in skill description it says it ignores immunity?
" the delayed "Undyne Inferno" normal attack still registered the Burn buff on the hero, resulting in Theodemer receiving the Burn debuff after Acilia's dispel." - that is a bug then, How can a game register that there is a debuff when all debuffs has been cleansed? There is no Burn debuff on Theodemer when he is hit with basic attack. How can you claim there is one when you can see for yourself there is none in video?
Please stop telling us there is no bug and fix them instead.

[vapid swift]

Dear Traveler,

Thank you for bringing this issue to our attention. We greatly appreciate your deep understanding of the game's details, as it shows your dedication and loyalty as a player.

Regarding this matter, please allow me to provide a clear explanation and summary once again. After multiple reports and thorough discussions with our technical team, we have confirmed that this issue is neither a bug nor a glitch but a normal occurrence within the game's mechanics.

As explained during our previous communication, in the video, the heroes with the Burn buff were marked before the bullet was fired. The bullet's travel time is approximately one second. When Acilia dispelled the Burn, the bullet arrived just in time, and due to the passive skill, the marked heroes received the cannot be dispelled and irresistible Burn once again. This is a normal combat process and display.

Regarding the ignore Resistance and dispel aspects of the Burn: the ignore Resistance specifically refers to the judgment process of applying the Burn, hence it is written in the skill description. The cannot be dispelled attribute pertains to the Burn status effect itself, so it is included in the status description. These are two separate explanations. It is important to note that this specific Burn effect is distinct from other similarly named status effects.

We apologize for any confusion or inconvenience these settings may have caused. Our technical team is considering optimizing the description of the Burn status in future updates to improve clarity.

Thank you once again for your support and love for the game.

[pulsar sigil]

Ok I think I get it now. Boss fires basic attack >checks if there is burn>then Acilia cleanses it>then boss attack arrives and delivers burn.
What kind of mechanic is that though? It makes no sense as it renders cleanse useless. The check for burn should be made the moment bullet hits, not when it is fired.
And I still don't see how ignore resistance part can also ignore Immunity. Can you please provide ingame screens that describe that specific interaction because I could not find any?

Also you did not adres the second part of my question (applying burn when there is none). I'll show you video later today that it is not working as per skill description.

[wanton zenith]

@vapid swift i think your technical team has done the job because the bug is not there anymore. Now it works correctly

[pulsar sigil]

Here it is. Start of boss phase. Acilia has no burn obviously. Then at 3:07 fight time boss makes basic attack and applies one burn (not two because it already has one debuff). According to passive description it should not happen because there was never any burn on Acilia. Let me cite the skill again: "when launching basic attacks at enemies WHO POSSESS Burn". This does not apply here so no burn should be applied.

[vapid swift]

Dear Traveler, 
Thank you for your cooperation, the information you provided has been submitted to the relevant team and we believe it will advance the progress of the verification of the issue. If there is any new information, we will contact you as soon as possible.

[vapid swift]

Dear Traveler,

Thank you for bringing this issue to our attention. Our team is aware of the problem you mentioned and we are working on optimizing it in future updates.

We appreciate your feedback and patience as we strive to improve the game experience for everyone.

[dusk orchid]

the bug is still not fixed and i am having the same problem

[vapid swift]

Dear Traveler,

The issue reported has been fixed. If you encounter any further problems, please provide us with a related video so we can assist you more effectively.

Thank you for your cooperation.