Stuck on Loading screen

[ocean sluice]

Hi there, i tried to start the game first from the epic store, but that didnt work, so ive done the "common-troubleshooting" things like repair, grafic drivers, hardware requirements etc.pp. but the game stuck at the loadingscreen. it says 2% and noting happen.

So ive tried to install the game via steam, but i got the same problem. After ive read some of the troubleshooting guides here in discord ive had a look at the logfiles and there is an Error in it. ive attached the log and errorfile. Maybe you could help me out?

[brisk steppe]

You can check if there is already a dragonheir running in the process. Sometimes this happens when two are running at the same time.

[unique raft]

Dear Traveler,

Thank you for reaching out. May I ask if you are stuck on the loading interface or if you entered the game but got stuck during the teleportation process? Additionally, could you please provide us with your nickname or character ID in the game so that we can investigate the issue for you? Thank you!

[ocean sluice]

Well i dont have an ingame character ID or nickname, i cannot start the game, cause when i start the game its stuck on loading screen 😉 I try to download the files now directly instead of using steam or epic games launcher. What im sure about is: i have no other instances running

Same Problem when i install it on a complete other SSD:

Exception: Unable to load DLL 'gsdk'. Tried the load the following dynamic libraries: Unable to load dynamic library 'gsdk' because of 'Failed to open the requested dynamic library (0x06000000) - Das angegebene Modul wurde nicht gefunden. (WinError:0000007e)
at GSDK.GSDKInner.Initialize (GSDK.InitializeDelegate callback) [0x00000] in <00000000000000000000000000000000>:0
at GSDK.GSDKWrapper.GSDKInit (GSDK.GSDKWrapper+InitDelegate callback) [0x00000] in <00000000000000000000000000000000>:0
at XPython.Py_GSDK_GSDKWrapper.GSDKInit (System.IntPtr self, System.IntPtr args) [0x00000] in <00000000000000000000000000000000>:0
at XPython.XPythonDll.XPython_PyObject_CallNoRet (System.IntPtr pyObj, System.IntPtr args, System.IntPtr kwargs) [0x00000] in <00000000000000000000000000000000>:0
at XPython.XPythonEnv.PyObjectCall[T1] (XPython.PyObject callableObj, T1 args1) [0x00000] in <00000000000000000000000000000000>:0
at UnityEngine.AsyncOperation.InvokeCompletionEvent () [0x00000] in <00000000000000000000000000000000>:0

[unique raft]

Dear traveler,rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.