can’t access game Error

[tribal scarab]

Keep getting this appear when trying to make name and enter game won’t let me in

[raw geyser]

Dear Traveler.

The reason for this situation is because the name you entered is the same as another player's, and our game does not support using the same name as another player. So please re-enter a new name.

Thank you for your patience and understanding. If you have any other questions or concerns, please feel free to contact us.

[tribal scarab]

No I tried entering random names and used your name shuffle multiple times same error occurs no matter what name is entered

I am trying to retrieve my account that wasn’t bound which is at the end of S1. This was to open a ticket in game to try and retrieve my lost account.

Can you help me with this?

[raw geyser]

Hello Traveler
In order to help you better, please provide us with a video recording or game log file of the “Game auto-generated name is also reported to be in use” or provide us with the name you want to change and we'll check if it's already in use.
（How to get a log:
Android device：The log files are under /Android/data/com.sgra.dragon/files/

Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log.

PC：The log files are under: C:\Users(replaced with user name)\AppData\LocalLow\sgra\Dragonheir Silent Gods\

Please locate the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log.

Please pack all the log files and send them to the email address [e-mail]. In the email, please mention your character nickname/character ID.）

For the safety of your account, we recommend that you contact us via the in-game support page to retrieve your account.

[tribal scarab]

It’s on IOS