#still crashing

1 messages · Page 1 of 1 (latest)

worn owl
#

I use a samsung galaxy s24 ultra wich uses the snapdragon that crashes. But even after downloading the provided .apk i still crash every 5/10 minutes

undone latch
#

Dear Traveler,

We apologize for the inconvenience. Could you please confirm if you have updated the game through the Google Play Store or if the automatic update feature is enabled? We recommend turning off the automatic update feature in the Google Play Store settings and then reinstalling the game using the APK file provided in the game announcement. If the issue persists after trying these steps, please provide the log files by following the instructions below:

  1. Navigate to the directory: /Android/data/com.sgra.dragon/files/
  2. Locate the log files with names ending in "log" (e.g., dragon_log_date_14.log).
  3. Compress all the log files into a single zip file.
  4. Send the zip file to dragonheir.service@gmail.com and include your character nickname/ID in the email.

Thank you for your cooperation.