No longer getting Vortex Ranking rewards

[prisma talon]

Just as the title says. Despite being top ranked, not getting any rewards anymore since the last weekly reset.

[maiden roost]

Dear Traveler,

Could you please provide your character ID and specify the time frame from when to when you didn't receive rewards despite being top-ranked?

Thank you.

[prisma talon]

Approximately last Thursday when the weekly reset happened.

Name: Nireyl
ID: 1455795388301004800

[prisma talon]

Anything?

[maiden roost]

Dear traveler,rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.

[maiden roost]

Dear Traveler,

Thank you for reaching out to us. We're sorry to hear about your experience. To assist you further, could you please provide some screenshots showing your ranking? This will help us investigate the issue thoroughly and ensure you receive the rewards you deserve.

Thank you for your understanding and cooperation.

[prisma talon]

Today and Yesterdays, cannot go back further for obvious reasons

I usually drift between the 245-275 range based on RNG during the encounter

[maiden roost]

Dear Traveler,
We understand your frustration and want to assure you that your concern is being looked into. Our team is actively investigating the issue, and we'll keep you informed of any progress or resolutions.Your understanding is much appreciated.

[maiden roost]

Dear Traveler,

Thank you for your patience.
After our careful inspection, we have identified the specific situation of the problem.

At present, there may be occasional occurrences in the game where players do not receive animated pop ups when receiving Temporary Vortex ranking rewards. This can lead players to mistakenly believe that they have not received ranking rewards.

But please rest assured that according to our inspection, from May 10th onwards, except for May 17th, May 18th, and May 19th when no rewards were claimed, there are records of successfully claiming the Temporary Vortex ranking rewards on every remaining day (May 10th, May 11th, May 12th, May 13th, May 14th, May 15th, May 16th, May 20th, and May 21st).

I hope my answer can be helpful to you. We apologize for any inconvenience caused and will continue to optimize the game.

Thank you once again for your valuable feedback and for trusting us. Please know that we always welcome your feedback and are here to support you.

[prisma talon]

For the days that the rewards for May 17th to 19th that were not claimed, will anything done for those specific days? IE giving the rewards in a mail?