#I can't connect to the game

1 messages · Page 1 of 1 (latest)

dense fox
#

This only applies to a laptop. I can enter the game from a mobile device.

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red briar
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Hello, Traveler.
I'm pleased to be of service to you.
Regarding your issue about [Login].
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:

  1. Try to switch networks (WIFI / 4G / 5G).
  2. Clear the game cache and try to log in again.
  3. If you still can't log in after using the above methods, remove the game and reinstall it.
    Thank you for your patience.
    If you still can't solve the problem even after trying the above three methods
    Please contact us again with the following information:
    [Server]:
    [Character ID]:
    [Rolename]:
    [Device Model]:
    [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
    [Country(not the vpn's country)]:
    [Game Log]:
    (For PC: How to get a log: C:\Users(replaced with user name)\AppData\LocalLow\sgra\Dragonheir Silent Gods)

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to the email address dragonheir.service@gmail.com. In the email, please mention your character nickname/character ID.

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

dense fox
#

I sent you a letter with this problem. I hope for its speedy resolution. Many players from Russia have encountered this problem.