game froze at lake chasity | Dragonheir: Silent Gods | Page 1

vale night May 10, 2024, 5:10 PM

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Cleared it but now my account is frozen.

vale night May 10, 2024, 6:04 PM

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Now both of my accounts are frozen. Fix please.

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First account name is SUUUPER

noble elk May 11, 2024, 6:57 AM

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Dear Traveler,

Sorry for all the trouble caused. Regarding the lake chastity issue, we have identified the problem and expect to fix it later today. Please bear with us for a little while longer. Thank you for your patience in advance.

noble elk May 11, 2024, 10:28 AM

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Dear Traveler,

Regarding the teleportation issue you reported at Lake Chastity, it has been fixed. Kindly please go to the camp, click on "Adventure," and then use the teleportation point at Lake Chastity for teleportation. If the issue persists, please feel free to contact us again.

Wish you a pleasant gaming experience!

vale night May 11, 2024, 3:22 PM

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My screen is still stuck on the first picture I sent. There’s no game icons to click on

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Didn’t report a teleportation issue, the game is stuck

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Both accounts load this screen and I can’t do anything to get out of it

night minnow May 13, 2024, 9:21 AM

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vale night My screen is still stuck on the first picture I sent. There’s no game icons to c...

Hi Traveler, I have forwarded your issue to related team to check. Please wait for a while.

night minnow May 13, 2024, 9:36 AM

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@vale night Hi Traveler, after checking your accounts, we didn't find any problem there. Is this problem resolved now? If not, please provide me the device model that you used to check. Thanks in advance.

vale night May 13, 2024, 8:19 PM

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I’m using an iPhone, and both accounts are still loading into the screenshot above

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I’d love to keep playing but if I were to start a 3rd account I’m worried the same issue will happen

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The game let me do the battle, said I could claim rewards the next day then froze at the screenshot

night minnow May 14, 2024, 3:24 AM

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vale night I’m using an iPhone, and both accounts are still loading into the screenshot abo...

Could you please re-install the game app to check again?

vale night May 14, 2024, 5:06 AM

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Was using a guest account so now both accounts are gone.

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Was only linked on discord, not FB or apple. That’s disappointing.

night minnow May 14, 2024, 7:05 AM

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We have tested with the same device as yours and have not encountered this issue. You can first create a new account, then link it to a third-party account, and provide me with the ID of this new account. I will assist you in switching the binding, and then you can use this third-party account to log back into your original account. If the issue persists after logging back in, please provide me with another recording for confirmation. Thank you.

vale night May 24, 2024, 7:46 PM

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Here is my new account, linked with Apple

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noble elk May 25, 2024, 2:17 PM

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Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

noble elk May 25, 2024, 2:36 PM

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Dear Traveler,

We are pleased to inform you that we have successfully rebinded your account, allowing you to log back into your original account using your APPID. You can now resume your progress and continue your gaming experience.

Additionally, we would like to inquire about the Temporal Vortex issue you previously encountered. Has the problem been resolved? We appreciate your feedback and want to ensure that your gameplay is smooth and enjoyable.

Thank you for your understanding and patience. If you have any further concerns or require assistance, please feel free to let us know.

#game froze at lake chasity