has not yet received the continental leaderboard prize

[wooden relic]

hello SGRA Lydia, I haven't received a prize from this leaderboard.
user id: 1492246405985554432

[covert geyser]

Thank you for reaching out to us. We have reported this issue to our team for further investigation. If there are any updates, I will get back to you soon. Thank you!

Dear Traveler.

Thank you for your patience. We have verified your game data and did not find any record of you earning ranked rewards for this event. May I ask if the Continental Challenge has ended for your server? If that event has ended, may I ask what rank you earned before the settlement?

Looking forward to your reply!

[wooden relic]

what I'm asking about is the weekly leaderboard prize and in the prize preview the top 50% will get the prize as shown in the picture above. and my weekly continental challenge rating is at 49%. does a 49% rating not get a reward? but in the first week I was above 50% and got a prize. But why is there no ranking prize in the second week? that's what makes me confused and ask.

[wooden relic]

for the second week of today's continental challenge it has ended and everyone has received prizes from the leaderboard but I haven't gotten them yet

[covert geyser]

Dear Traveler.

After our relevant team's verification, it usually takes some time for this reward to be sent. Please be patient, if you haven't received the reward tomorrow, please contact us again to confirm your final ranking.

Thank you for your understanding and support!

[wooden relic]

Hallo @covert geyser I still haven't received the continental challenge leaderboard prize which was supposed to be claimed by Friday but until now it hasn't been there, I've refreshed and gone in and out of the game several times but still nothing.

[covert geyser]

Dear Traveler, I completely understand how you feel and we take this very seriously. I'm currently checking with our team and will get back to you as soon as the results are available.

[wooden relic]

I provide this screenshot to provide clear evidence! You can see for yourself that I only got 1 ice ore on the challenge scoreboard and I got that in the first week. For the second week I didn't get any prizes at all.

@covert geyser I'm just worried that I won't be able to get 50 ice ore in the continental challenge, because if I lack 1 ice ore I will miss my chance to get aladiah, even though I already intended to get it.

[covert geyser]

Dear traveler,rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.

[wooden relic]

@covert geyser Are the ranking rewards I circled invalid? Or is it just me who experiences it? Again, in the third week I still haven't gotten the continental challenge ranking prize, and also in the second week I haven't gotten the prize! Even though I already reported it, I was told to wait and I would be contacted again, but in fact up to now there is still no confirmation

@covert geyser the ice ore that I circled should have gotten 3 from Weeks 1-3, but I got 1 because Weeks 2 and 3 haven't received the reward yet and the pure sand core should have been 8100 but I lost 4000 because I haven't gotten the reward from the continental challenge ranking

can I still get it or not? Please confirm so that I don't wait too long especially since this event will end soon

[velvet sundial]

Traveler, hello. I'm sorry to have kept you waiting. We have expedited your request for processing, and I will inform you of any progress as soon as possible. Thank you for your understanding.

[velvet sundial]

Dear Traveler,

Thank you for reaching out. I apologize for the delay in response. Upon checking, your rankings in the Continental Challenge for the past two weeks were 51% and 53%, respectively. Therefore, you are not eligible for the ranking rewards. Please note that the rankings may change before the final settlement due to new player challenge data updates. Consequently, there might be discrepancies between the final settlement rankings and what you see before the settlement. Once again, I apologize for any inconvenience caused by the delay.