Chief Challenge Mythic Equipment Chest Rewards Not Found

[hoary hull]

User ID: 1525.7420.1517.4170.624 RedSkyH1-MM
Not in backpack nor
Display that chests were opened automatically (as answered on Apr 26 SGRA|Lydia)
This happened week of May 2 (2 chests) and Apr 25 (1 chest)

[twilit arch]

My reward ranking has not appeared, I have refreshed it several times and it still hasn't appeared.
User id : 1492246405985554432

[junior shoal]

Dear Traveler,

Thank you for your patience. After verification by our relevant teams, it appears that you obtained two mythic items, namely Finality's Admonition and Energy Harvester, at UTC+0 2024-05-03 00:10:50. We apologize for any confusion caused. Please note that the equipment chest you received in the event is automatically opened upon claiming, so there won't be a physical chest in your inventory.

We kindly request you to check your pack directly to see if you have obtained these two mythic items as part of the event rewards.

If you have any further questions or concerns, please feel free to let us know. We are here to assist you.

[junior shoal]

Dear Traveler,

Thank you for your patience. After verification by our relevant teams, it appears that mythic equipment chests are typically opened immediately upon acquisition. You can confirm whether you have received the rewards by checking your equipment backpack directly for any mythic items.

If you still have questions, please specify the name of the event for which you did not receive the reward. Please note that the differentiate between the rewards from the Snowstorm Dungeon and the Continental Challenge leaderboards, as their rewards are different.

I hope this response is helpful to you. If you still have questions, please feel free to contact me anytime.