Huge lags and small but repeated disconnection

[frail bear]

Hello support, it must have an issue on my server today, any action i made (quest progression, end of battle) take age to proceed, sometimes result in disconnection/reconnection, sometimes result in weird glith (question both completed and remaining on the map)
I think there is no issue on client side, but the server struggle to reply fast enough.. Can you look if you have some issue ?

[shrewd robin]

me to, am using PC client

[fresh owl]

Dear Traveler,

Thank you for reaching out to us regarding the issues you are experiencing. We apologize for any inconvenience caused. To troubleshoot and potentially resolve the problem, we kindly suggest trying the following steps:

1. Switch to a different network connection.
2. Clear the cache of the game.
3. Restart your device.
4. Consider enabling a proxy.

Please attempt these steps to see if the issue persists. If the problem persists after trying these steps, please contact us again.We will investigate further to determine if there are any server-related issues.

Thank you for your patience and cooperation. We apologize for any disruption to your gameplay experience.

[eternal tide]

same observation for bunch of players

[fresh owl]

Dear Traveler,

We apologize for the inconvenience caused. To better address the lag/crash issue you've experienced, kindly provide us with the following information:
Character nickname/ID
Scene where the issue occurred (e.g., Arena):
Video/Screenshot:
Game Log:
(Log path Android: \DragonheirSilentGods\Game\logs directory, look for files ending with "log"

PC:C:\Users(replace with username)\AppData\LocalLow\sgra\Dragonheir Silent Gods)

Please locate the log file ending with "log." If you haven't enabled file extensions, you may not see the "log" at the end of the file name. Example file names include: dragon_log_date_19.log, dragon_log_date_19. Once we receive the information, we'll promptly forward it to the relevant team for investigation. We'll contact you with any updates as soon as possible. Thank you for your support and cooperation!

[desert remnant]

same keeps disconnecting, equipping, selling, to finishing an arena getting stuck and had to quit and relogin

[eternal tide]

Sam symptom as yours.

[fresh owl]

@eternal tide Dear Traveler,

We apologize for the inconvenience caused. To better address the lag/crash issue you've experienced, kindly provide us with the following information:
1.Character nickname/ID
2.Game Log:
(Log path Android: \DragonheirSilentGods\Game\logs directory, look for files ending with "log"

PC:C:\Users(replace with username)\AppData\LocalLow\sgra\Dragonheir Silent Gods)

Please locate the log file ending with "log." If you haven't enabled file extensions, you may not see the "log" at the end of the file name. Example file names include: dragon_log_date_19.log, dragon_log_date_19. Once we receive the information, we'll promptly forward it to the relevant team for investigation. We'll contact you with any updates as soon as possible. Thank you for your support and cooperation!

[fresh owl]

Dear Traveler,

Thank you for your patience.

Our team has successfully fixed the issue of frequent disconnections, delays, and severe lag in the game. Please completely exit the game (including closing it from running in the background), and then log back in to the game. We apologize once again for any inconvenience caused.

Best regards.

[silver notch]

It's happening now on my end after the fix. I didn't use to have these problems. And also, the underwater zone has a visual glitch where it blackscreens every few seconds while scrolling on the map

[fresh owl]

Dear Traveler, I'm sorry to hear about the issues you are experiencing. In order to assist you better, could you please provide the following information?

1. Your role ID/nickname
2. Device model
3. Game Log:
   (Log path Android: \DragonheirSilentGods\Game\logs directory, look for files ending with "log"

PC:C:\Users(replace with username)\AppData\LocalLow\sgra\Dragonheir Silent Gods)
4. If possible, a screen recording would be helpful for us to better understand the issue. Thank you for your cooperation!

[eternal tide]

Indeed, recently there is no disconnecting issue, appreciate for the effort of team.