#freezing bug

1 messages ยท Page 1 of 1 (latest)

glass root
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The same phenomenon repeats throughout the day.

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This applies not only to arenas but also to dungeons.

teal flame
scenic geode
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@teal flame @glass root Dear Traveler,

I'm really sorry for the inconvenience caused to you! In order to further solve your problem, please provide the game log.
For PC versions:How to get a log: C:\Users(replaced with user name)\AppData\LocalLow\sgra\Dragonheir Silent Gods\

For Android versions: How to get a log: The log files are under /Android/data/com.sgra.dragon/files/

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log.
Please pack all the log files and send them to us.

Once we have collected the information you provided, we will immediately report it to the relevant team for further investigation. Thank you.

proud lichen
scenic geode
# proud lichen seems like not only me

Thank you for your cooperation. I have reported the information you provided to the relevant team for verification. If there is any progress, I will convey it to you immediately!

scenic geode
proud lichen
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  1. 2011708733740272640 2. ๅคง็ขŒ้‡Ž
glass root
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Yesterday and today, it keeps stopping.

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Anywhere on PC, Android

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You can't change opponents in the arena either.

delicate dirge
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game freeze, disconnected, or request timed out, in arena, dungeon, world, anywhere in game

scenic geode
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Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

median vault
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the same issue here: arena, dungeons, items swapping, anywhere - from time to time game just freezes

peak delta
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So laggy till now

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Not an internet issue

austere storm
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Same experience just now

north vine
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Same

plain dune
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Same

languid eagle
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Same

hollow ice
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Same

scenic geode
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@hollow ice @languid eagle @plain dune @north vine @austere storm @peak delta @median vault @delicate dirge @glass root Dear Traveler,

We apologize for the inconvenience caused. To better address the lag/crash issue you've experienced, kindly provide us with the following information:
1.Character nickname/ID
2.Game Log:
(Log path Android: \DragonheirSilentGods\Game\logs directory, look for files ending with "log"

PC:C:\Users(replace with username)\AppData\LocalLow\sgra\Dragonheir Silent Gods)

Please locate the log file ending with "log." If you haven't enabled file extensions, you may not see the "log" at the end of the file name. Example file names include: dragon_log_date_19.log, dragon_log_date_19. Once we receive the information, we'll promptly forward it to the relevant team for investigation. We'll contact you with any updates as soon as possible. Thank you for your support and cooperation!

glass root
proud lichen
scenic geode
scenic geode
scenic geode
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Dear Traveler,

Thank you for your patience.

Our team has successfully fixed the issue of frequent disconnections, delays, and severe lag in the game. Please completely exit the game (including closing it from running in the background), and then log back in to the game. We apologize once again for any inconvenience caused.

Best regards.

delicate dirge