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[errant topaz]

🥱🥱🥱

[silver fossil]

Dear @errant topaz, thank you for your patience.
Could you please provide us with your Character ID or Nickname.

[cloud imp]

this happens to me too

CLS_liveranov

[silver fossil]

Dear @cloud imp, thank you for reaching out. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[silver fossil]

@cloud imp Could you please provide us with the following information.
[Scenario where the issue occurs]:
[Game Log]: (Send the logs of from the device that the issue happened on)

PC:
(How to obtain the log: Go to the installation directory of the game in the system files, and there will be a 'logs' folder)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)

Android:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/)

Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log.
Please pack all the log files and send them to the email address [e-mail]. In the email, please mention your character nickname/character ID.

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.