PVP freeze after you win

[dapper cipher]

after you win a fight in arena it freeze and when you check the attack history it shows you lost the fight. this might be a network/internet issue but its sad the you waste the ticket and lost a seal at the same time.

[twilit monolith]

Also happend to me just now. I reported it a few weeks ago, but I always forgot to record it until now

Basically they just dance around until I close the game. This happend to me on android, pc and iPad on different networks and I could not find any problem with the networks, they sould have been stabel.

And the record show it like nothing happend

And for some reason the battle speed goes back to 1x. I always play on 2x speed

[dapper cipher]

yeah i wasnt able to record mine but i hope they would fix it or return the ticket or give the seal in any kind of way , i was saving for the lucky playing card

[vital sparrow]

Having the same issue for the last couple of weeks which is getting very irritating.

[runic cove]

@twilit monolith @dapper cipher @vital sparrow

Hello Travelers, thank you for reaching out to us, we're so glad to serve you.

Regarding the Arena issue, it would be highly appreciated if you could provide us with your Role ID or Character name and the Game logs so we can locate the issue faster.

(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/)

Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log.
Please pack all the log files and send them to the email address [e-mail]. In the email, please mention your character nickname/character ID.

[pseudo owl]

Happened to me as well. Lost the battle and a ticket. So stupid.

On iPhone for reference

[dapper cipher]

where to find it ? im only using it on macbook

character name : jjxxdy

2261659025706547200

[runic cove]

Dear all Travelers,

Thank you for your feedback. We apologize for the issue you encountered in the arena. Typically, unstable network connections can lead to the game freezing. We have forwarded your problem to our team and made optimizations accordingly. We recommend you to restart the game and try again. If the issue persists, please provide us with the character id and logs for further investigation.

How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)

For Android version, please provide the[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us.

Thank you again for your feedback and we wish you a pleasant gaming experience!

[dapper cipher]

1.) i think what would help is to add a playback feature on attack history also,not just on defense history so that we could track the actual fight that we won and suddenly freeze , and then return the ticket or give the arena seal.

2.) when the game freeze we really have to restart the game as a basic troubleshooting. its a quick fix but the issue would be the ticket that was wasted for the fight that we won and the seal that we didnt get .

[runic cove]

Dear Traveler,

Thank you for taking the time to share your great ideas with us. We have optimized this issue on April 11th. If the problem persists, please provide Videos related to Arena being stuck and screenshots related to Arena results, and refer to our previous replies, along with providing log information. We will resubmit it to the development team for verification.
Thank you for your support and patience. We wish you a pleasant gaming experience! If you have any other questions or suggestions, please feel free to let us know.

[dapper cipher]

just an update it did happened twice after i close the game and reopen it and i see some changes that it show i won the 2 fights even it freeze

[runic cove]

Dear Traveler,

Thank you very much for your feedback. We apologize for the issue you encountered in the arena. In general, unstable network connections may cause the game to freeze. We have forwarded your issue to our team and made corresponding optimizations. We recommend that you re-enter the game and try again. If the problem persists, please provide logs and the battle time for us to further investigate. Here is how to provide logs (Agents need to make deletions based on different ticket devices):

【PC Portal】：Find the directory where the game is installed in the system files, and there will be a logs folder inside.
【Game installation path】: For example: Windows(C)/User/Admin/download
【Android】：The log files are under /Android/data/com.sgra.dragon/files/

Please find the log file ending with log. If you have not enabled showing file extensions, you may not be able to see files ending with log. Example file names include: dragon_log_date_19.log, dragon_log_date_19. Please package all log files and send them to us.

Thank you again for your feedback, and we wish you a pleasant gaming experience!