Hi Support. Today is the day shard drop rate should double on my server. But it did not apply to my run
Game id
2260110924854967296
#legend shard double rate not applied
split cipher
pastel isle
Dear traveler, we have received your issue. We will check it and reply to you ASAP. Please wait patiently and thanks for your support.
pastel isle
Dear Traveler,
Thank you for your letter. When the legendary forge material drop rate increased event is active, after clearing the level 9 equipment dungeon, the amount of Precious Tempering Sand or Legendary equipment obtained from the Dungeons will increase. If you have any doubts about this, please provide specific times of participating in the dungeons so that we can further verify if there are any anomalies.
Thank you for your understanding and support. Wish you a pleasant gaming experience!
pastel isle
Dear Traveler,we hope this message finds you well. We would like to inquire about the specific timing for your preferred dungeon participation. Could you kindly provide us with your current time zone?
split cipher
singapore so gmt +8
pastel isle
singapore so gmt +8
Thank you for your response, please let me check with our team and get back to you.
Thank you!
pastel isle
Thanks for your patience. @split cipher
Ater our confirmation, we found your first battle in Grave of Venom - 9 at 04-05 UTC+0 00:04:08(GMT+8 08:04:08) didn't apply the increased drop rate, which was caused by the system delay. We've delivered you the stamina you consumed and a small gift to you for your kind feedback. We'll optimize this issue in our future update.
Hope my answer will be helpful to you. If you still have questions, please feel free to contact me.