still the same bug on arena

[chilly latch]

Hello,
Still the same bug in arena, I don t remember how many time I reppoted this …
Device : iPhone 11 Pro Max
Character : Olfendren

[oblique sable]

Hello Traveler, please believe that we are genuinely sorry for the dissatisfaction you've experienced. Please note that we have reported the issue to the relevant team for investigation and we will get back to you as soon as possible.

[oblique sable]

@chilly latch
Dear Traveler, thank you for your patience, we would like to let you know that, It has been verified that this situation is caused by network instability. We recommend you playing the the game in a stable network environment to enjoy our game.

If you have any inquiries or concerns, please feel free to contact us.

Thank you for your support and understanding!

[pearl juniper]

I get this from time to time. When winning the battle it freezes and have to force restart. Hard to complete Arena events

[oblique sable]

Dear Traveler,

Thank you very much for your feedback. We apologize for the issue you encountered in the arena. In general, unstable network connections may cause the game to freeze. We have forwarded your issue to our team and made corresponding optimizations. We recommend that you re-enter the game and try again. If the problem persists, please provide logs and the battle time for us to further investigate. Here is how to provide logs (Agents need to make deletions based on different ticket devices):

【PC Portal】：Find the directory where the game is installed in the system files, and there will be a logs folder inside.
【Game installation path】: For example: Windows(C)/User/Admin/download
【Android】：The log files are under /Android/data/com.sgra.dragon/files/

Please find the log file ending with log. If you have not enabled showing file extensions, you may not be able to see files ending with log. Example file names include: dragon_log_date_19.log, dragon_log_date_19. Please package all log files and send them to us.

Thank you again for your feedback, and we wish you a pleasant gaming experience!

[vivid fable]

This has happened to me too multiple times in the past couple of days. It's only when I win that the game freezes. Plus, I can still use the internet for other purposes so I don't beleive it is a connection issue.

[shadow grove]

same experience

i think what would help is to add a playback feature on attack history also not just on defense history so that they could track the actual fight that we won and suddenly freeze , and then

return the ticket or give the arena seal

[soft crest]

Stop blaming our internet for the game being broken.

[oblique sable]

@soft crest @shadow grove @vivid fable Dear travelers,

Sorry for bringing you a bad gaming experience. Please rest assured that we will do our best to solve this problem. We have forwarded your issue to our team and made corresponding optimizations. We recommend that you re-enter the game and try again. If the problem persists, please provide your game account id and nickname information so that we can further verify your problem. In addition, please provide:

1. Videos related to Arena being stuck and screenshots related to Arena results
2. Game log

Here is how to provide logs :

【PC Portal】：Find the directory where the game is installed in the system files, and there will be a logs folder inside.
【Game installation path】: For example: Windows(C)/User/Admin/download
【Android】：The log files are under /Android/data/com.sgra.dragon/files/

Please find the log file ending with log. If you have not enabled showing file extensions, you may not be able to see files ending with log. Example file names include: dragon_log_date_19.log, dragon_log_date_19. Please package all log files and send them to us.

Thank you again for your feedback, and we wish you a pleasant gaming experience!