Hello, I have a problem: impossible to connect to game server.
The error is on the screenshot.
PC version win10
character DirDirTr
#connect server problem
balmy basalt
fallen elk
Hello, I have a problem: impossible to connect to game server.
The error is on ...
Dear Traveler,
Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding Login issue, we recommend you try to switch the network / change the network proxy / change your gaming device, and then restart our game again. If the issue still persists after trying, please feel free to let us know.
Hope my answer will be helpful to you.
balmy basalt
Let me explain the situation a bit better.
I played before such problem has occured, and ofc I can play now using my mobile internet while trying to fix this problem. But my mobile internet is not unlimited and very expensive. I contacted my provider and they advised me to contact you for receiving the port numbers this game using to connect to servers. Thank you for understanding
I have made reinstalling the game fully today, but it didn't fix the problem.
I had the same problem a week ago, it lasted 2 days and then was fixed somehow i don't know how because I didn't change anything.
fallen elk
@balmy basalt
Dear Traveler, thank you for your response. Please let me check with our team and get back to you.
Thank you!
river haven
Also a similar error
fallen elk
Also a similar error
@river haven @balmy basalt Hello Traveler, thank you for reaching out to us, we're so glad to serve you.
Regarding login issue, we recommend you changing the network provider and try to login to the game.
If the issue still persists, it would be highly appreciated if you could provide us with following information:
- Role ID
- Your character
- Current region
Looking forward to your response!
Thank you for your support and understanding!
balmy basalt
region Russia
fallen elk
region Russia
Could you please confirm with us if you changed the network provider or network proxy and then restarted the game.
Looking forward to your response.
balmy basalt
Impossible to change provider in my place, also I can't change proxy. Right now I'm playing using my mobile internet. My mobile internet is very expensive and not unlimited, but I don't want to miss a single day in my game progress, I think U understand me.
Is it possible for technical support to tell me the numbers of ports used by the game to connect to servers?
fallen elk
Dear Traveler,
We understand your difficulty in accessing the game, and we apologize for the inconvenience caused. We kindly suggest trying to log in to the game using a VPN (Virtual Private Network).
If you have any other questions or require further assistance, please feel free to reach out to us.
balmy basalt
Just talked with my internet provider. They can help me by manually unblocking ip port, but I need you to give me ip port number the game use to connect. Is it a problem ?
fallen elk
Just talked with my internet provider. They can help me by manually unblocking i...
Dear traveler, thank you for your reply, please let me check with our team and get back to you as soon as possible.
Thank you!
balmy basalt
It's a miracle! Today I entered the game with my usual provider at last. I dunno what happened, but thanks to everyone who is responsible 😄
fallen elk
It's a miracle! Today I entered the game with my usual provider at last. I dunno...
I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!
balmy basalt
same problem again
fallen elk
Dear @balmy basalt, please wait I'm currently checking with our team.
shrewd plaza
The lag/freezing/server kicking are worst today. It never happen this bad maybe a little here and there. (Which I deem acceptable).
Now, couldn't even play for 10 seconds without disconnecting and reconnecting error.
fallen elk
@shrewd plaza
Dear Traveler,
I am delighted to assist you! Regarding the server disconnection issue you've reported, this can occur when the network is unstable. I suggest you switch networks and restart the game to see if that resolves the issue.
If the problem persists, please provide the following information so that we can further investigate the cause:
[Character nickname]:
[Character ID]
[Device Model]:
[Network Connection]: such as 5G/4G/WIFI
[Region]:
[Scenario where the issue occurs]:
[Frequency of the issue]:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/)
Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log.
Please pack all the log files and send them to the email address
dragonheir.service@gmail.com. In the email, please mention your character nickname/character ID.
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation.
Thank you.