transaction issue

[lunar blade]

I've made a transaction for myrmarrow mining warrant
But I did not receive it

GM pls check on this issue
My account
2455736785375874048

[viscid sun]

Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding the character information you provided, we would like to let you know that we found the Wyrmarrow Mining Warrant you purchased had arrived on March 31, 2024, at 23:17:27 UTC+0.

Should you encounter any challenges, please feel free to contact us.

Thank you for your support and understanding!

[sharp robin]

I have also have an issue with being charged for a purchase and not recieving the items. I sent an email to support and awaiting reply and a solution.

[viscid sun]

Could you please provide us with the your Role ID and character name.

[sharp robin]

Veldora89 2445744354730978304 the issue with the purchase has been resolved, however I attempted to make an additional purchase and keep encountering an error message.

[viscid sun]

Dear Traveler, thank you so much for your efforts, please rest assured that we have reported the issue to the relevant team for investigation and we will get back to you as soon as possible. Your patience is highly appreciated.

Thank you for your cooperation and understanding!