#Snapdragon 8gen3 crashes

1 messages · Page 1 of 1 (latest)

cloud tinsel
oblique crow
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@cloud tinsel Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding the Crash issue, it would be highly appreciated if you confirm with us if you uninstalled the game before downloading the link and did not update the game through the Store. Your cooperation is highly appreciated.

Furthermore, please provide us your Role ID or character name and the game logs so we can locate the reason of the issue and better assist you.

(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)

Please pack all the log files and send them to the email address dragonheir.service@gmail.com. In the email, please mention your character nickname/character ID.

Looking forward to your response and confirmation.

Thank you for your support and understanding!

cloud tinsel
oblique crow
cloud tinsel
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Hi, there is no such folder in /android/data
Maybe i need to add permission to save logs?
Did not see any such thing in game config

cloud tinsel
oblique crow
cloud tinsel
oblique crow
#

@cloud tinselDear Traveler, so sorry for the delayed reply.
The log files locate in this path "Android/data/com.sgra.dragon/files". We see you couldn't see the data on your Samsung device, so you used PC to access your files. We kindly note you that you should find the "com.sgra.dragon" folder under Android/data patch of your Samsung device on your PC. If you still couldn't find it please let us know it.

Currently, we've received quite a few crash feedbacks from mobile devices with Snapdragon 8 gen 3, like your Samsung S24 ultra, and our team has been working hard finding the solutions, unfortunately, the only possible solution is to uninstall your previous game version, and then download and reinstall the patch we give here:
https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link

Please note that you will need to uninstall the game, download the patch using the provided link, and then follow the instructions to install the game (there may be security warnings with the patch, which you can ignore). Additionally, until the issue is completely resolved, please refrain from updating the game through the store to avoid encountering the problem again.

By the way, we've also got PC and steam clients, so we suggest you try on PC to get better gaming experience. You'll be able to learn from our game announcement once the adaptation problem is thoroughly resolved.

Google Docs
Dragonheir_O_0226.apk
hollow lark
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Change the screen mode from vivo to natural.
After spending 2 days trying to find a solution i finally put it working fine

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I hope to get rewarded for this🤦🤣

cloud tinsel
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Hi,
I have uninstalled and reinstall the patch.
Still crashes.
Still don't find logs.

What do we do next?
I can't play the game that way and too bad. Good game.
I don't wanna play this game on pc.
Real games i play on PS5 . Mobile games just a time killer )))

oblique crow
cloud tinsel
cloud tinsel
oblique crow
# cloud tinsel Waiting) Thank you

Thanks for your patience.

We recommend you to resolve the issue as follows:

  1. First, please completely uninstall the current game.
  2. Then, please re-download the package using the link provided, and then follow the instructions to install the game.（https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link）
  3. Please turn off automatic updates in the Google Play.

Warm reminder: Before you uninstall the game, we suggest you link your account with a third-party account in case the account gets lost. And if this issue still persists, please let us know.

Usually, the problem can be solved with a high probability by trying the above. In order to better help you locate and solve the problem, we sincerely request that you try the above methods first. Thank you for your understanding and support!

Google Docs
Dragonheir_O_0226.apk
cloud tinsel