disconected

[full field]

I got reconnecting pop up several times, help me please. I can log in but after some time it get reconnected. 😭. Sorry my English is bad. 😅

[daring ridge]

Dear @full field, thank you for reaching out.
Could you please provide us with your Character ID or Nickname.

[full field]

ID 2439411114656764928

[daring ridge]

Could you please inform us of your Device model and Region.

[full field]

Device Realme 7i, Asia

My connection is full bar actually

[daring ridge]

Dear Traveler, thank you for your cooperation. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[full field]

Any result pls?

[daring ridge]

Dear Traveler, thank you for your patience, it would be highly appreciated if you try refresh the network and try again, or change the network provider.

Please confirm with us if the issue has been resolved.

[full field]

I have tried all the way, I switch to wifi and mobile data anyway but it doesn't work. I ask others in game, they have same issue. I thought it is game server bug or something.

[daring ridge]

Please let me check with our team and get back to you.