Items and Levels zeroed

[nova tinsel]

2259688712620849152
Far Reef VIII
Logged on to season 2, and items, levels and skills are all set to zero. Characters are present, but are all at lvl 1 with no items. Whiskey Tango Foxtrot!!! I spent time SLOWLY improving my characters, and it is taken away. Please send me an email ([e-mail]) when you've fixed this huge glitch.

[main mirage]

Greetings, Traveler!
Regarding your question about "Missing Progress".
As we embark on Season 2 of our epic journey, it's essential to familiarize yourself with the reset rules to ensure a seamless transition. Here's a breakdown of the rules for the new season:

When a new season starts, some of your data will be reserved, while the rest will be cleaned. You can obtain plentiful Echo of Clepsydra from Otherworld Exploration. the Echo of Clepsydra that was obtained in the [S0] will be automatically converted into Pure Sandcore at a ratio of 100:1. You can collect the Pure Sandcore rewards at the Chaos Clepsydra in the new season, then you can use Pure Sandcore to redeem special rewards. Here are rules to retain and clean.
Partial reserved:

1. Your unlocked heroes, their Skill Level, and Inspiration Level will be reserved. All your heroes will be reset to Lv.1 at the beginning of each season.
2. Your unlocked Artifacts will be reserved. All your Artifacts will be reset to Lv.0 at the beginning of each season.
3. Essence of Creation obtained through Heliolite Dice Summoning will be retained at a certain percentage, regardless of whether it is consumed or not. Also, bonus Essence of Creation will be issued in the next season based on the current season's progress.

All reserved:

1. Your unused Pure Sandcore , Wyrmarrows, Dragon Crystals, your dice used for summoning heroes, skill scrolls, unused Monthly Card and unused Imprint Stone will be reserved.
2. All your Avatars and Avatar Frames will be reserved.

All cleaned:

1. At the beginning of a new Season, you need to explore the world once again to obtain ability points.
2. The Elemental Affinity rules are subject to periodic changes, and the Affinity Level will be fully reset; your unlocked exploration and combat skills will be reserved, and their level will remain unchanged. You can assign your character's attribute points during each new season.
3. The world will be once again covered in fog, and you will need to re-explore the world to unlock teleport points.
4. All items that are not mentioned will be reset. Please refer to the specific reserved list by clicking setting>Clepsydra Trail.
5. All Stamina Restoration items(bread) will be reset too.

Special Note:
Besides, during the first 144 hours after the start of each season, you can reset your heroes' level and have your invested resources refunded. Please note that heroes' skill levels cannot be reset.

For detailed information, refer to the reserved list in settings>Clepsydra Trail. If you have any questions or need assistance, please don't hesitate to contact us. We're here to ensure your journey in Season 2 is nothing short of legendary!
Best of luck, brave Traveler!