what the hackk is this!

[manic wadi]

i keep getting this massage yesterday

[iron carbon]

@manic wadi Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding this error message, we recommend you to try some basic troubleshooting that might solve the issue:

• Switch the Network
• Clear cache and try again

If the issue still exists, It would be highly appreciated if you provide us with your Role ID or character name.

Looking forward to your response!
Thank you!

[manic wadi]

Lol
nothing wrong with my network.
my other game work fine! such as Honkai Star Rail.
already dm my id and char name

[iron carbon]

@manic wadi Thank you so much for your efforts and providing us with the rewuired info. Please note that we have reported the issue to the relevant team for investigation and we will get back to you as soon as possible..

Thank you for your cooperation and understanding!

[iron carbon]

@manic wadi Dear Traveler, thank you for your patience, it would be highly appreciated if you provide us with the Game Log so we can locate the issue faster.

For Android version, please provide the[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)

Please pack all the log files and send them to the email address [e-mail]. In the email, please mention your character nickname/character ID.

After collecting the information you provided, I will immediately reflect the relevant team for you to confirm, thank you.

[manic wadi]

i use ios

[iron carbon]

Please let me check with our team and get back to you. thank you!

[iron carbon]

@manic wadi
Dear Traveler, thank you for your patience, please note that we have checked from our side and we did not find anything abnormal, we also noticed that you have played recently after the issue and the game is working normally. please let us know if you still the issue still persist.

Looking forward to your response!
Thank you for your time and understanding!

[manic wadi]

its wierd, but from yesterday that prompt ever occurs anymore, instate of abnormal connection when login, like before on s1, maybe my country connection. just let it go as long as i can login and progress the game, ill let you know if i cant progress, thanks