Tell me please. I log in to my account from a new device and the game does not see the server with m

[frail jewel]

Tell me please. I log in to my account from a new device and the game does not see the server with my character. Why? how to fix it?

@deft mountain help my plz

[deft mountain]

@frail jewel

Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding the account issue, please do not worry, we will try our best to find your account back. In order to verify your account information, please provide the following information:

1. Account ID

• (If you don't remember your character id, you can also provide your character name and server information for us to check )

2. Character name
3. Screenshot of purchase record (if purchased):

• At least 3 screenshots of purchase record, if less than 3, please provide all the purchase records.

4. At least 2 of the following information need to be correct:

• Character creation time (month/day) (error within 1-2 days can be passed)
• The device on which the character was created
• The city where the character has been logged in for the past month.
• The device on which the character has been logged in for the last month.

Looking forward to your response!
Thank you for taking the time and understanding!

[frail jewel]

@deft mountain the problem solved itself when I connected to wi Fi

sorry