new phone crashes

[unborn rune]

Please fix the issue with the new Samsung s24 phones! I love playing the game but not when my game freezes and then kicks me back to my home screen and then I have to reopen the app just so it can kick me out again!!!

[drowsy ore]

Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding the compatibility issue with Snapdragon 8gen3 models/systems, leading to freezing and crashing problems, we recommend you install this package for a trial:
https://drive.google.com/file/d/16QQk2qpzCS0OTuhxA7kQlffNGUGn5suL/view?usp=sharing

Please note that you will need to uninstall the game, re-download an APK package from the provided link (make sure that your account has been linked.), and then proceed with the installation as directed. If the installation package is used directly, continuous crashing and lagging issues may still occur.

Additionally, using this package for download may result in screen flickering during battles. This issue has been reported to the project, and they are currently investigating and addressing it.

Looking forward to your response!
Thank you for your support and understanding!

[unborn rune]

Thank you for your response. I will try this. Hopefully you can fix the issue soon.

[drowsy ore]

Please rest assured, our team is investigating the issue and we will update you promptly. Thank you! 🫶

[drowsy ore]

@unborn rune
Dear Traveler, Regarding the compatibility issues with Snapdragon 8gen3 models/systems causing freezing and crashing problems, it would be highly appreciated if you install this package to try resolving the issue.

Please note that you will need to uninstall the game, (Make sure that your account is biding to third party account) download a new package using the following link, and then proceed to install the game after redirection.
https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link

If the issue still exists after using new package, please provide us with game Log information.

(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)

Please send us all the log files in a compressed format.

[unborn rune]

@drowsy ore why does the link say that it may harm my phone and data, that it's not to be trusted?

[drowsy ore]

Dear Traveler, please note that this link it can be trusted. Please try to uninstall the game and then reinstall it.

It would be highly appreciated if you confirm with us if the issue has been resolved.

Looking forward to your response!
Thank you!