Progress Problems

[oak nymph]

Hello, I loose all my progress, in the game...
I dont undestand why ??
All my charachter are lvl 1 without stuff, is it normal ?

[magic dagger]

Hello Traveler,
Thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding your concern about what will you got in S2, here are reset rules:
When a new season starts, some of your data will be reserved, while the rest will be cleaned. You can obtain plentiful Echo of Clepsydra from Otherworld Exploration. the Echo of Clepsydra that was obtained in the [S2] will be automatically converted into Pure Sandcore at a ratio of 100:1. You can collect the Pure Sandcore rewards at the Chaos Clepsydra in the new season, then you can use Pure Sandcore to redeem special rewards. Here are rules to retain and clean.

Partial reserved:

1. Your unlocked heroes, their Skill Level, and Inspiration Level will be reserved. All your heroes will be reset to Lv.1 at the beginning of each season.
2. Your unlocked Artifacts will be reserved. All your Artifacts will be reset to Lv.0 at the beginning of each season.
3. Essence of Creation obtained through Heliolite Dice Summoning will be retained at a certain percentage, regardless of whether it is consumed or not. Also, bonus Essence of Creation will be issued in the next season based on the current season's progress.

All reserved:

1. Your unused Pure Sandcore , Wyrmarrows, Dragon Crystals, your dice used for summoning heroes, skill scrolls, unused Monthly Card and unused Imprint Stone will be reserved.
2. All your Avatars and Avatar Frames will be reserved.