#I find a bug!
1 messages · Page 1 of 1 (latest)
Hi,thank you for contacting us with regards to your issue in playing the game. Based on your description, this issue may be caused by network or device instability.
To try and resolve this issue, we suggest trying the following solutions:
- Check your network connection - Make sure that your device is connected to a stable internet connection. A weak or interrupted connection can cause some problems.
- Restart your device - Restarting your device can also sometimes help resolve issues like this.
- Update the game - Ensure that you have the latest version of the game installed, as outdated versions can sometimes lead to errors.
If these solutions do not work, please do not hesitate to contact us again.
I was on Steam... I played CS2 after this problem occurred. It wasn't my internet, if it had been, I wouldn't have been able to play CS2.
On my cell phone I can continue the duel, on PC I can't.
Could you please provide us with the following information:
- Character ID or Nickname
- Region
- Internet provider
- Log files:
(How to obtain the log: Go to the installation directory of the game in the system files, and there will be a 'logs' folder)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)
Please pack all the log files and send them to the email address dragonheir.service@gmail.com. In the email, please mention your character nickname/character ID.
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.