If a game loses connection to server during Arena fight the player is awarded a loss. This is unacceptable. I lost 60 Team arena points and 15 Gladiator arena points last few days due to this bug. I suppose that was intended as some sort of anti-cheat, but since arena fights have zero human input the result of the fight can be determined by the game immediately after player clicks on start - and it should also be immediately saved to server, so even if player loses connection (does not matter if in valid way or as an cheat attempt) the result is safe. Please fix it, as this is especially devastating in Team arena as it a loss of 30 points which is huge.
#Losing Arena ranking points due to disconnections
obtuse river
spare jetty
If a game loses connection to server during Arena fight the player is awarded a ...
Dear Traveler, thank you for reaching out. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.
spare jetty
Dear Traveler,
Thank you for your valuable feedback. We sincerely apologize for any inconvenience caused by disconnections in the arena. We are pleased to inform you that we will be introducing a new mechanism where no points will be lost when disconnections occur.
To stay updated on the latest developments, we encourage you to pay attention to the daily announcements within the game. Additionally, we recommend that if you experience frequent disconnection issues within a short period and switching networks doesn't resolve the problem, please wait for a while and try again to avoid further inconvenience.
Thank you for your understanding and patience. We appreciate your support.
obtuse river
Thanks @spare jetty. It is a fact that I had way more disconnects recently compared to first two seasons even though my internet is perfectly fine. But the occasional disconnection is not a problem in itself, it's only losing game resources as a consequence is a problem. So thanks again for taking this seriously.
spare jetty
Thanks <@895868711137857546>. It is a fact that I had way more disconnects recen...
Dear Traveler, we are sorry to hear that the disconnection issue occurred with you several times. it would be highly appreciated if you try the basic troubleshooting that might solve the issue:
- Please switch to another network and restart the game then test.
- Clear the game cache and try to log in again.
If the issue still exists, please provide us with the following details so we can locate the issue faster and better assist you:
-【Character Nickname】:
-【Character ID】:
-【Device Model】:
-【Network Provider】:
-【Network Connection Type】: e.g., 5G/WIFI/Wired Network
-【Screen Recording of the Operation】:
-【Problem Occurrence Scenario】:
-【Problem Frequency】:
-【Game log】:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)
For Android version
- Game log location: Please find the log file in the /Android/data/com.sgra.dragon/files/ directory using a file manager.
Looking forward to your response!
Thank you for your efforts and understanding!
obtuse river
Ok I'll grab a log file if it happens again.
obtuse river
There you go. Log is from 17.00 and disconnect happened somewhere between 17.00 and 17.06.
spare jetty
There you go. Log is from 17.00 and disconnect happened somewhere between 17.00 ...
thank you for providing us with the game logs. pleas let me check with our team and get back to you as soon as possible.
Thank you!
obtuse river
Here's another one, this time disconnect is at the end of file. And the game did not managed to re-connect yet (and it's been at least 5 mins since it happened).
Had to force close and restart game because it was not going to re-connect at all while slowing my PC down because it was using 100% GPU resources. It happened at least twice so far.
spare jetty
@obtuse river
Dear Traveler, please rest assured, our team is investigating the issue and we will update you promptly. Your patience is highly appreciated.
Thanks!
spare jetty
@obtuse river Dear Traveler, thank you for your patience,
It would be highly appreciated if you confirm with us whether a reconnection screen appears, then you are unable to enter the game.
Looking forward to your response!
Thank you for your patience and understanding!
obtuse river
<@348510435370074113> Dear Traveler, thank you for your patience,
It would be ...
In the case I mentioned earlier when I had to restart game there was no reconnection screen; instead game went directly on its own into "Loading plane" screen (except there was no text, just swirling white fog). Then it locks there and starts using more and more GPU resources until it hits 100% usage and at this point it slows whole PC so badly that I have to alt-F4 it.
spare jetty
In the case I mentioned earlier when I had to restart game there was no reconnec...
Thank you for your clarification, please confirm with us once the issue occurred the screen was as shown in the screenshot below! If not, please provide us with a screenshot.
Thank you for your time and understanding!
spare jetty
@obtuse river
obtuse river
<@348510435370074113>
No, the one you show is loading game screen, then is a login screen, and then next is where it stopped.
obtuse river
Actually I realized there is a way to reproduce that problem. If I leave the game running and put PC to sleep, after waking it up I run into this problem quite often recently. It wasn't so before, the game would go to login screen previously after PC sleep so I guess one of the patches introduced this bug.
spare jetty
Actually I realized there is a way to reproduce that problem. If I leave the gam...
Thank you for letting us, please rest assured, our team is investigating the issue and we will get back to you as soon as possible.
spare jetty
@obtuse river Hello Traveler, Thank you for your patience, we are pleased to inform you that our team will have this issue resolved by tomorrow, if you continue to experience issues after the fix, please don't hesitate to let us know!
obtuse river
It happened again. Another 30 team arena points lost while I was easily winning. Instead of gaining 10 points I lost 30. It's damn super hard to get high ranking this way. I'm losing wyrm because of this bug.
spare jetty
Dear Traveler,
We would like to inform you that we are currently investigating the issue you have raised. We kindly ask for your patience while we look into the matter further.
Thank you for your understanding and cooperation. If you have any additional questions or concerns, please feel free to reach out to us.
We appreciate your support.
obtuse river
@spare jetty I was hoping for a compensation maybe. Already lost 90 team arena points this week, that would be enough to put me one tier higher in weekly ranking.
obtuse river
2 months later the bug is still there. Just few minutes ago won an arena battle, lost connection at the end and the fight is registered as my loss. Weren't it supposed to be fixed?