Account Banned?

[analog jetty]

Hello just got this message after installing Samsung Plugin(?)
Any help please?

[iron totem]

Contact: #🆘┆customer-service

[fallow summit]

Traveler, could you please provide me with your Character ID or Character name?

[analog jetty]

@fallow summit
Character Name: KoKo
Server: Increscent III

@iron totem can't seem to work it out from customer service

[fallow summit]

@analog jetty
Thank you so much for your reply, regarding the account issue, kindly be informed that the issue has been reported to the relevant team and we'll get back to you as soon as possible.

Thank you for your time and understanding!

[analog jetty]

@fallow summit Will be waiting for you to reach out to me, cause i'm already losing time and farm and days of Battle Pass and daily pack that i bought. Thanks in advance for your consideration and time.

[fallow summit]

@analog jetty

After checking from our end, we regret to inform you that you account banned as your account currency is a negative number. You have applied for 6 refunds in total on November 24th, 2023.

Moreover, if the system detects a refunded order in your account, the corresponding props will be automatically deducted. If the item has been used, the equivalent value of the game currency will be subtracted. If the game currency balance becomes negative, you must restore it to a positive balance within 7 days (e.g. by purchasing a crystal pack). If the account balance is still negative after 7 days, the result will be an account ban.

If you require assistance in unblocking your account, we can do so for a period of 24 hours. You must log in within this timeframe and restore your currency by purchasing Crystal Packs. If your currency balance becomes positive within 24 hours, you may continue to log in. However, if your currency balance remains negative after 24 hours, your account will be banned.

If you agree, please let me know.