packs purchasing error

[earnest plover]

I cant do any purchases anymore
Using huawei app gallery

[weak cedar]

Dear @earnest plover, thank you for your patience.
Could you please provide us with your Character ID or Nickname.

[earnest plover]

My character name is Tarikbey

[weak cedar]

Dear Traveler, thank you for your cooperation. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[weak cedar]

Please try Google Pay to make the purchase. And also, here is our official purchase webpage:
https://pay-va.nvsgames.com/Topup/6584/sg-en?tab=purchase

[earnest plover]

Then i dont get cashback? And it has worked several times before why would it bug out out of a sudden?

[weak cedar]

Dear Traveler, we completely understand your feelings, and we take this very seriously, please let me check with our team and get back to you as soon as possible.

Thank you!