S24 ultra keeps crashing

[remote badge]

Brand new Samsung Galaxy S24 Ultra and the game keeps crashing making it virtually unplayable. I downloaded the game today.

[golden sequoia]

Dear Traveler,

We apologize for the inconvenience you are experiencing with the compatibility of your device's Snapdragon 8 Gen 3 processor. We are aware of this issue and are actively working on a resolution.

Please be assured that we are doing our best to address this problem as quickly as possible. We appreciate your patience and understanding.

If you have any further questions or concerns, please feel free to reach out to us.

[tiny wasp]

Seconded the report. Same issue keep crashing without any error popping up so can't report it to google play either.

[golden sequoia]

@remote badge @tiny wasp
Dear Travelers,

Thank you your patience, we really appreciate it. Here is the Installation package which should resolve your adaptation issues related to your device with Snapdragon 8 gen 3 chip. And if this issue still persists, please let us know.
https://drive.google.com/file/d/16QQk2qpzCS0OTuhxA7kQlffNGUGn5suL/view?usp=sharing

[normal pulsar]

I installed that and nothing changed on my S24+. I loaded up an arena battle and it froze almost immediately.

[charred slate]

I'm having the same issue with s24 ultra, at first was just pvp arena now it's crashing in goblin lair and vortex too

I've spent over 3k on the game so far to stay top ranked in echo leader board.. I really don't want to miss out or fall behind from not being able to do vortex

Worst part during the new champion event, to miss out on ardreth would absolutely kill the game for me

[charred slate]

@golden sequoia

[normal pulsar]

Yeah if it wasn't for the PC client I might be done. I could still play on my old phone but that's definitely besides the point

[golden sequoia]

@normal pulsar @charred slate Dear Traveler, sorry for the inconvenience caused. As for this issue, could you please provide us with the following information so that we can investigate it further?

[Character ID]:
[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
[Frequency of the issue]:
Operation video (if available)]:

[charred slate]

Thank you very much i will dm you

[golden sequoia]

@charred slate @normal pulsar Hi Traveler, regarding the crash/freezing issue, may I confirm if you have deleted the old patch before downloading the new patch? If not, it is recommended to delete the game and install it again. But please remember to link your account first in case of losing your account.

[normal pulsar]

No I did not do that, I just updated the game with that apk. I will try to get to this tomorrow (it's almost bedtime here).

[normal pulsar]

I uninstalled the game and installed the APK linked above. I've tried a pillar battle and a few arena, and it seems to be much more stable so far.

[golden sequoia]

Hi Traveler, well noted. Thank you for your information. If you need any other help, please feel free to contact us again. Have a nice day!

[ionic nest]

Ok, so I'm not alone in this. Apparently it's a 'thing' with PokemonGO and other games too. I can't play DH on my phone until it's resolved. 😦

[golden sequoia]

Dear Traveler, thank you for your reply,

Please don't worry, this issue has been reported to the project team, and they are currently investigating and addressing it. Your patience during this time is greatly appreciated.

Thank you for your time and understanding!

[normal pulsar]

Did you uninstall and install the apk in this channel?

[normal pulsar]

You also need to disable your app store from auto updating.

[tiny wasp]

Thank you this is working so far. It gotten to the point that I can barely pass the initial login.

[charred slate]

The screen tearing is relentless

😦

Is there an eta on an official fix? @golden sequoia

[charred slate]

This apk file is no longer working

I've crashed 4 times today

It's so sad this is lasting so long and getting worse, I feel like I've wasted thousands of dollars over something like this

Unable to even complete vortex today, there's gotta be something you guys can do 😦

@golden sequoia

[golden sequoia]

Dear Traveler, thank you for your reply,

Please don't worry, this issue has been reported to the project team, and they are currently investigating and addressing it. Your patience during this time is greatly appreciated.

Thank you for your time and understanding!

[frank juniper]

Im another one with this problem. S24U user with the same crashing issues of the other users...

[golden sequoia]

Thanks for your patience.
Regarding the game crash problem you reported, this is an adaptation issue related to the Snapdragon 8 gen 3 chip. We suggest you uninstall the game first and try our following link to reinstall it. Before you uninstall the game, we suggest you link your account with a third-party account in case the account gets lost. And if this issue still persists, please let us know.
https://drive.google.com/file/d/16QQk2qpzCS0OTuhxA7kQlffNGUGn5suL/view?usp=sharing
Hope my answer will be helpful to you.

[normal pulsar]

Did you guys turn off auto-updates in the store? The apk above is still working fine.

[charred slate]

The apk stopped working for me

[rocky wave]

Not sure if I should post here, but I'm using a Galaxy S7 FE and yesterday the game started freezing at the splash screen where it starts loading. It does this every time I try to open using the shortcut. I can only get it to open by going to app settings and click open through the app info and it doesn't work every time. I tried uninstall and reinstall but now it still does the same thing but I can't even get back to my account when I get it to work. It shows that my log in was successful but then wants me to pick a character and name all over again.

[golden sequoia]

Dear Traveler, could you please send us a operation video and your Role ID or Character name. Thank you!

@rocky wave @charred slate Please let me check with our team and get back to you as soon as possible.

[rocky wave]

@golden sequoia my character name is Orion_Pax but I can't get any other info because it's constantly getting frozen at this screen. I have to repeatedly try opening the app to get it to open and load like normal. I've played every day and this just started out of nowhere in the past couple days so I'm not sure what happened. One of the times I got the game to load, I went through creating a character all over again hoping I could reload my original character, but no luck. Even though my Gmail/Google play account info was there to choose from for logging in, all my game info is gone from that reinstall.

[charred slate]

Yea the game is bricked for the new phones, sadly either dL it on the computer or forget about it, I've tried everything for weeks

[golden sequoia]

@charred slate @rocky wave
Dear Traveler, thank you for your patience, please rest assured that our team is working hard to solve the issue as soon as possible, during that time we recommend you to use an alternative device to experience the game.
We apologize for any inconvenience this may cause and greatly appreciate your understanding and support.

@rocky wave Regarding the issue about unable to find your account, please rest assured I'm check the issue and I will get back to you as soon as possible.

Thank you!

@rocky wave Dear Traveler, thank you so much for your patience, please use the same device on which you created your lost account to log in and create a character by using any third-party account in the login page. Once you have created your character, please provide us with the ID of the new character and we will help you to switch the lost account with the newly created one.

After that, you will be able to use this third-party account to log in to your old account.

Looking forward to response!
Thank you!

[golden sequoia]

@charred slate @rocky wave Dear Travelers, regarding the compatibility issues with Snapdragon 8gen3 models/systems causing freezing and crashing problems, it would be highly appreciated if you install this package to try resolving the issue.

Please note that you will need to uninstall the game, (Make sure that your account is biding to third party account) download a new package using the following link, and then proceed to install the game after redirection.
https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link

If the issue still exists after using new package, please provide us with game Log information.

(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)

Please send us all the log files in a compressed format.

[dreamy pendant]

Hello, I have the same problem with my S24 Ultra. The game keeps shutting down unexpectedly. 😮‍💨

[golden sequoia]

Could you please try to download a new package using the following link, and then proceed to install the game after redirection.
https://drive.google.com/file/d/1T2sxVWVdzDSAoyfIvBmmR3e1L1UHfkmd/view?usp=drive_link

We would like to let you know that you will need to uninstall the game, (Make sure that your account is biding to third party account), then reinstall it through the above link.

It would be highly appreciated if you confirm with us if the issue has been resolved.

Thank you for your understanding!

[dreamy pendant]

I cannot link to the account because it is in the process of being deleted. So I have to wait to do it for the current game, that I started. So I cannot install this package. 🫣 I thought I would find a solution for the issue here, not a workaround. As I see, this seems to be a bigger issue. ☹️

[candid moat]

Do you mean you are unable to link your account to a third party account, so you can't re-install the app? If so, you can record your character id and then re-install the package with the same device. Then use a third party account login to create a new character. At last, provide us with your old character id and new created character id. We will help you link your old character id to the third party account. Then you can use the third party account to login your old character.

[dreamy pendant]

Hi,
I want this to be link:

2439411115358998528

This one is linked, I want it to be unlinked:
2439129639905751040

[candid moat]

Traveler, your character [AnuUnRama] has already been linked to Google account. Now you can login with the Google account. If there is any problem, please contact us again.

[dreamy pendant]

Hi Flora. The account is linked beautifully 😁. I reinstalled the game using the link and for now it's not turning off. And I can play in Ultra Details 😆. Thank you for the support, I will keep you posted if anything happens.

[candid moat]

You are welcome. Have fun!

[dreamy pendant]

Hi. After the update that was in the store, the problem has returned.

[golden sequoia]

Could you please provide us with the Game log.
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)

Please send us all the log files in a compressed format.

[dreamy pendant]

Hi Lydia, all the log files that I found are in the zip file.

[candid moat]

Did you install the app you are using after downloading it from the link above? If not, can you try again after downloading and installing using the link above?

[dreamy pendant]

I used the link. After that, there was an update in the store (126 MB), and after that, the problem returned.

The update from the store changed something in the code.

[candid moat]

Traveler, currently the packages in the app store are not compatible with the Snapdragon 8 system. Therefore, please continue playing the game using the package we provided earlier. Do not update within the app store. If the crashing issue persists even with the provided package, please contact us again and provide your log. We will promptly investigate the issue for you.

[dreamy pendant]

Okay, I will block the update from the store. But forever?