quaint barn
After the recent update I can no longer make a purchase in google play. I keep getting an error message saying the correct country should be selected. I never changed anything. Again this happened after the recent update. I can purchase in other games with no issue. I'm only getting that error message in your game.
terse pike
After the recent update I can no longer make a purchase in google play. I keep g...
Dear Traveler, thank you for taking the time to get in touch with us and for sharing your concern.
Regarding the purchase issue, could you please provide us the below details for verification:
Looking forward to your response!
Thank you for your support and understanding!
quaint barn
Dear Traveler, thank you for taking the time to get in touch with us and for sha...
Top up time - Multiple times but the last attempt was the same time I sent the screenshot
Account ID - 1769499383164563456
Nickname - Yohen
terse pike
Top up time - Multiple times but the last attempt was the same time I sent the s...
Thank you so much for your reply, we really appreciate your efforts.
kindly be noted that we've reported the issue to the relevant team for investigation. Your patience is highly appreciated.
Thank you for your support and understanding!
@quaint barn
Dear Traveler, thank you for your patience,
We recommend switching your Google Play account to the same one linked with your game account and trying again. If the issue persists, please try our official purchase webpage:
quaint barn
<@324237853200613377>
Dear Traveler, thank you for your patience,
We recommend...
Thanks for the update. If you check my account, you will see that I purchased a lot before and I did not encounter that issue. Again the issue only happened after the recent update. And I only encountered this issue in your game. I am not experiencing that issue in other games.
terse pike
Thanks for the update. If you check my account, you will see that I purchased a ...
Thank you for your reply, please let me check with our team and get back to you as soon as possible.
Thank you!
terse pike
Thanks for the update. If you check my account, you will see that I purchased a ...
Dear Traveler,
If you tried all the solutions, it still doesn't work. Please contact Google play.
Please make sure whether the Google Play account's country selected is correct or not.
If you logged into several Google Play store accounts, it is recommended that you keep only the same Google account on Google Play as the one used to download the game app and try again.
Try clearing the cache of Google's three-piece set (the three-piece set includes Google service architecture, Googleplay store, and Googleplay service projects)
quaint barn
Dear Traveler,
If you tried all the solutions, it still doesn't work. Please con...
My question is how come this only happened after the recent update in your game? Again I only experienced this issue in your game. I am playing other mobile games right now and I am not getting that issue when I make purchases. That's why I don't think the issue is on my Google Play settings.
If I can make purchases in other games, then it means the issue is in your game. Something must have been changed when you made the update that is causing the issue.
rose crypt
My question is how come this only happened after the recent update in your game?...
https://support.google.com/googleplay/thread/163170631?hl=en&msgid=163176011 This message has some helpful steps regarding the issue.
Other than that just to be sure - you haven't used a VPN or are currently in a country that DH is not available in? And no recent moves to other locations? If no, this is still a known issue/bug with the Google Play Store for a couple of years now.
If none of the steps from the link work, Google Play Store support can still fix it when you contact them, from what I gather. As far as we're aware, no recent change was made with DH that could affect the shop, and no other similar reports have cropped up.
Just trying to help - let us know how it goes.
quaint barn
https://support.google.com/googleplay/thread/163170631?hl=en&msgid=163176011 Thi...
No vpn.. This is not my first time making a purchase in game.. Been making purchases since Sept and did not encounter any issues.
I'm just thinking it might be with the update because after that I can no longer make a purchase but in other games I can make purchases with no issues. If it's my Google play account then I believe I shouldn't be able to purchase in other games but I am able to do that.
Will give it a few days and see if the issue will resolve on its own.
Will give an update in a few days.
terse pike
My question is how come this only happened after the recent update in your game?...
Dear Traveler,
I totally understand how you feel and we take this very seriously. I'm currently checking with our team and will get back to you as soon as the results are available.
terse pike
My question is how come this only happened after the recent update in your game?...
Thank you for your patience.
Regarding your inquiry about the recharge issue, according to our relevant team's re-verification, since this interface is an error report after Google's payment page, it doesn't belong to the game's scope. Moreover, the tip also shows that players need to check if their Google Play Store region is correctly selected. Therefore, we recommend that you contact Google Customer Service to find out the exact cause of the error and the solution. Or you can recharge on the official website.
Thank you for your understanding and support!
quaint barn
Thank you for your patience.
Regarding your inquiry about the recharge issue, a...
I'm not sure who has the issue because again I am able to purchase using the same google play account that has a different gmail account linked in other games.
I used the link that you gave where I can purchase on a website.. After I purchased on the website I was able to purchase via Google play again
Maybe your game fixed the issue by itself and allowed me to use Google play again