Summoning new heroes

[pulsar lance]

User id 2095729172942645248.
When I summoning guaranteed new heroes during the event, I was given old season hero - Journ. Please, give me hero new season instead Journ

My nickname - IchBienDwarf

[pulsar tree]

Dear Traveler,

Thank you very much for your support and love for the game. We understand your concerns about the summoning probabilities in Hero Summon, and we have been working hard to optimize the summoning system to provide a better gaming experience.

Firstly, the summoning probabilities for heroes in the game are the same for all players and are generated by a random number generator (RNG). This means that every player has an equal chance of obtaining different heroes, but it is also possible to get the same hero multiple times. Our goal is to ensure fairness in the game and provide all players with a fair opportunity.

Secondly, for duplicate legendary heroes, we have implemented measures to ensure that you can derive value from them. These duplicate legendary heroes will be converted into Soul Imprints, which you can use to empower your heroes or exchange for artifacts.

We will continue to work on optimizing the summoning system and actively listen to player feedback in order to better meet the needs and expectations of our players.

Thank you once again for your support and understanding. We hope you continue to enjoy the game.

[pulsar lance]

Dear support, I used season 2 guaranteed summon tickets

[pulsar tree]

Dear Traveler,
According to the logs of summons, you didn't obtain Journ through the card pool named Odyssey Featured Summons, and got a legendary hero (Rose) on 2024-02-02 03:52:01(utc0). And you got hero Journ through the card pool named Forthfaring Summons on 2024-02-02 03:41:05(utc0). Only the card pool named Odyssey Featured Summons is used to draw all new heroes in the new season (S1 heroes will not be drawn repeatedly).