dusk goblet
I made my 35th invocation in the event: "Alternating and Celestial Summons VII" but I did not get ANY legendary hero, according to the stipulated rules it is GUARANTEED that in the 35th invocation a legendary hero would be summoned.
You can analyze my account and the invocations made, it took me MONTHS to get all the golden data and when it came time to collect the prize I didn't get anything.
Account: Gargannicus
ID: 1559378213541081088
finite pine
Can you check the summon tracker/post a snip (screenshot) of it as well? Should be useful for the community managers as well to confirm it is indeed a bug when they get to your inquiry here. Thanks in advance ❤️
dusk goblet
Thank you
finite pine
Thank you
Very welcome, just throw the screenshots in here when you grab them 🙂 (or let us know if it's a miscount - we're all human ❤️ )
tender compass
Can you check the summon tracker/post a snip (screenshot) of it as well? Should ...
It displays summons only from the last 7 days. Is it possible to check older records?
mild thorn
It displays summons only from the last 7 days. Is it possible to check older rec...
@dusk goblet
Dear Traveler, thank you for contacting us, we're so glad to serve you.
Please let me check with our team and we'll get back to you as soon as possible.
Thank you for your support and understanding!
mild thorn
@dusk goblet
Dear Traveler, thank you for your patience,
Please be informed that there is no record of a Celestial Alternate Summons VII card pool. If you meant Call of Sunrise VII, please note that you have summoned 34 times without receiving a legendary hero.
We hope the above explanation helps you.
If you have any inquiries or concerns, please don't hesitate to contact us.
Thank you for your patience and understanding!
mild thorn
It displays summons only from the last 7 days. Is it possible to check older rec...
Dear Traveler, thank you for your reply, It would be highly appreciated if you provide us with your Role ID and character name.
Looking forward to your response!
finite pine
It displays summons only from the last 7 days. Is it possible to check older rec...
Sorry for the delayed reply! As you probably guessed with Lydia's messages - no, they would have to check on their end 🙂 As soon as you give Lydia the info requested (ID and character name), she will have her colleagues check and let you know as soon as she has any info ^^