preciso de ajuda, jogo nao carrega na steam

[unreal gazelle]

Hello @sonic willow, thank you for reaching out to us, we're so glad to serve you!

Regarding the steam client issue, it would be highly appreciated if you provide us with the following details:

• 【Character Name】:
• 【Character ID】:
• 【Device Model】:
• 【PC Components】:
• 【Network Provider】:
• 【Game Log】:

For Windows users:

• Game log location: Please navigate to the logs folder in the game installation directory.
• Example of game installation path: C:\Users\Admin\Downloads\GameFolder

Please pack all the log files and send them to the email address [e-mail]. In the email, please mention your character nickname/character ID.

Looking forward to your response!
Thank you for your support and understanding!

[sonic willow]

The character's name is AlagoaSPANKS.

As for the computer's technical specifications, don't worry. My PC is professional and I'm used to playing live with it.

This game was recommended to me by a friend from the United States. I've been playing for a week now. I am in competitive mode and P2W and I have no interest in continuing. I wasted my time and my money.

I'm going to do my review on Steam now

[sonic willow]

cell phone images

[unreal gazelle]

Dear Traveler, we apologize for the inconvenience.
To help you in the most efficient way. We need you to provide the game logs to us to fix your issue.🙏

[sonic willow]

I didn't understand. What would be game registration?

a lot of hassle and wasted money. If that doesn't work, I would like to request a refund

[unreal gazelle]

Dear @sonic willow, the log files are these:

Game log location: Please navigate to the logs folder in the game installation directory.
Example of game installation path: C:\Users\Admin\Downloads\GameFolder

Please pack all the log files and send them to the email address [e-mail]. In the email, please mention your character nickname/character ID.

[sonic willow]

I will do. But I don't believe in the solution because I've already done everything possible. I even formatted the CPU

[sonic willow]

support did not respond. on email. I want to know where I can get a refund for my loss

[unreal gazelle]

Dear Traveler,
We apologize for any inconvenience caused,
We would like to let you know that our customer service hours are from 02:00 to 17:00 UTC+0

Regarding the issue with Steam, we would like to assist you. Therefore, we request the game log to investigate the case further as it is essential for locating the issue.

Furthermore, we would like to confirm with you whether you have re-installed the game or whether you installed it under fully English folders

• For Windows users:
  Game log location: Please navigate to the logs folder in the game installation directory.
  Example of game installation path: C:\Users\Admin\Downloads\GameFolder

We're looking forward to your response!
Thank you!

[sonic willow]

Dude, I've already sent everything you asked for and no one responds. Just fool around, I'm not a child. fu#$ you boy. It's been a 3 day scam, I want my money back

[unreal gazelle]

Dear Traveler, we can understand why you're dissatisfied, and we will do everything we can to address this issue. please let me check with our team and get back to you as soon as possible. Your patience is highly appreciated.

Thank you for your patience and understanding!