Galuxy S24 Ultra drop-down

[trail latch]

It's seriously burning on the Galaxy S24 Ultra.
It didn't happen in S23, all season 1.

[charred trench]

Dear @trail latch, thank you for your patience.
Please describe your issue more clearly.

[charred trench]

Dear Traveler, thank you for your love for our game.
Regarding your issue with running the game on Galaxy S24 Ultra.
We have verified the issue and I assure you that the issue is being addressed. Please wait patiently while the fix is being implemented.
Thank you for your understanding and support!

[north rock]

Does this issue include random application crash ?

It is very annoying.

[charred trench]

Dear Traveler, thank you for reaching out to us, we're so glad to serve you.

I am sorry that I did not fully understand your question. could you please clarify more details so we can better assist you.

Thank you!

[north rock]

On this device, the game is crashing randomly.

Does the bug described by the OP include application crashes?

I mean, what issue are you investigating ?

[charred trench]

@north rock
Kindly be noted that this thread for Samsung Galaxy issue, could you please confirm with us if your device model is Samsung Galaxy S24 Ultra, if yes please provide your Role ID and and character name

Looking forward to your response!
Thank you for your support and understanding!

[north rock]

Galaxy S24 Ultra.

1906296303541400576

Thellos

[charred trench]

We understand you may be troubled, and we will actively seek solutions to improve the situation. Your patience is highly appreciated. We 'll update you promptly.

Thank you!

[north rock]

Thank you.

[wispy badge]

Yes with the Galaxy S24 Ultra , the game crashes and closes randomly. This is very frustrating especially in arena as we lose our arena ticket. Also on raid fights as it crashes before you win and you need to waste time doing it again and again.

Galaxy s24 Ultra
2029160222833291264
Alseides

[north rock]

You can reproduce one of many crashes if you refine a rune and try to equip it.

[charred trench]

@north rock @wispy badge

Dear Travelers, we can understand why you're dissatisfied, please rest assured, our team has identified the issue you mentioned and they are working diligently to resolve it. We understand how important this is to you. Your patience during this time is greatly appreciated

Thank you for your kind patience and understanding.

[charred trench]

@north rock @trail latch @wispy badge
Dear Travelers,

thank you your patience, we really appreciate it. Here is the Installation package which should resolve your adaptation issues related to your device with Snapdragon 8 gen 3 chip. And if this issue still persists, please let us know.
https://drive.google.com/file/d/16QQk2qpzCS0OTuhxA7kQlffNGUGn5suL/view?usp=sharing

[north rock]

There are many glitchs (combat skills effects) but the game seems stable now.

[charred trench]

Dear @north rock, if you face any issue. Please contact us again and we will do our best to help.

[north rock]

This is what I did. Your patch solved an issue but created another one. 🙂

It is not fully fixed.

[cyan hinge]

If you want to be helpful you need to be as specific as possible. If it's about combat skills I think they appreciate videos the most

[charred trench]

Please provide us with screenshots or a recorded video of the issue you faced.

[north rock]

I stopped early but you can see glitches at the end of the video. This never appeared before your fix.

[charred trench]

Hi Traveler, thank you for sharing the video. I have reported this issue to our team for further investigation. If there are any updates, I will get back to you soon.

[charred trench]

@north rock
Dear Traveler, thank you for your patience,

We would like to let you know that using this package for download may result in screen flickering during battles. but please don't worry, this issue has been reported to the project team, and they are currently investigating and addressing it. Your patience during this time is greatly appreciated.

Thank you for your time and understanding!

[wispy badge]

I don't have any graphical glitches like @north rock but I'm still suffering from crashes. Hard to do a video as it just "happens" but it happens anywhere and random times. In combat , in exploration screen , in crafting screens, it can be as simple as just entering camp and exploration screen. It's completely random

Especially when it happens in arena several times. I lose my arena tickets and suffer a automatic loss

[north rock]

Did you install the patch linked above ?