Could not start game

[leaden fable]

After download from steam game freezes on that screen
https://prnt.sc/EK8VlKTpE6tk

My PC configuration
https://prnt.sc/0f0R79sYv1HE
https://prnt.sc/RrPT3jeWlnNJ

[burnt fog]

Dear @leaden fable, thank you for your cooperation.
Please provide us with your Character ID or Nickname.

[leaden fable]

I have no any character. I just load game from Steam

[burnt fog]

I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[leaden fable]

Thank you.

[leaden fable]

Hi, any news?

[burnt fog]

Our team is still working on your issue. Please wait patiently.

[burnt fog]

@leaden fable
Dear Traveler, thank you for your patience.

Could you please check if there is a launch_loop.usm file in this directory:
Dragonheir Silent Gods\Dragonheir_Data\StreamingAssets\Windows?

Looking forward to your response.
Thank you for your support and understanding!

[leaden fable]

Yes, I have such file. Attached it to this message.

[burnt fog]

Thank you for letting us know and providing us with the file, please let me check with our team and get back to you as soon as possible!

[leaden fable]

Hi. any news?

[burnt fog]

@leaden fable
Dear Traveler, thank you for your reply, we would like to let you know that our team is investigating the issue, we will update you promptly. Your patience during this time is highly appreciated.

Thank you!