HI, I did and success the lvl 7 of the dungeon almost 12 times, and still no points on the points track for the shadow dungeon II event (or Dark dungeon II... sorry i play in french)
ID
2273903240070711296
#event points
slow tinsel
toxic cove
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
toxic cove
Dear Traveler,
Thank you for reaching out to us. We have checked your account and would like to confirm the specific time and instance where your points were not recorded. According to our records, as of 2024-01-24 09:21:13 (UTC+0), your activity points for the event were already at 50.
If you have any further concerns or questions regarding this matter, please provide us with additional details, and we will be glad to assist you further.
Thank you for your understanding and support. We are here to help.
Best regards,
slow tinsel
Its normal that my points where at 50 at 9:31 UTC the 24th, because after writing to you here, i played a bit.
What i was talking about is the times i did that dungeon between 6:00PM and 9:00PM the 23th. The next day, the 24th, i was surprised to see no points, then i writted here on discord
- 6:00PM - 9:00PM UTC *
toxic cove
Dear Traveler,
We kindly request you to confirm the time zone for the period between 6:00 PM and 9:00 PM on the 23rd. This information will help us better understand and address any concerns or issues you may have during that specific time frame.
Thank you for your cooperation. If you have any further questions or need assistance, please feel free to let us know. We are here to help.
Best regards,
slow tinsel
It was between 6:00PM and 9:00PM UTC.
toxic cove
Rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.