Just reached level 40 and I did not receive the rewards. My stamina should be at 240 but is still at 150. The 150 stamina is due to being full (120) and the 30 daily stamina from the card (150). Please help!
#No rewards for reaching level 40
lone nebula
umbral bluff
Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
umbral bluff
Dear Traveler,
Congratulations on reaching Level 40 in your Journey! We would like to clarify the details regarding your Journey Level reward and Stamina count:
On 2024-01-23 at 00:55:17 (UTC+0), you received the Journey Level reward of 90 Stamina. Prior to receiving these 90 Stamina, you had a total of 139 Stamina. After receiving the reward, your Stamina count increased to 229, not 240 as mentioned.
Furthermore, on 2024-01-24 at 02:37:06 (UTC+0), you obtained an additional 30 Stamina through the monthly card, resulting in a total of 150 Stamina.
We have thoroughly reviewed the transaction records, and there are no abnormal situation in your Stamina acquisition.
Thank you for your understanding and support. If you have any further questions or concerns, please feel free to let us know. We are here to assist you.
Best regards,