No puedo entrar al juego alguien puede ayudarme?

[quasi bay]

Thank you for your patience.
In order to help you solve the problem, we need your game account information:
1.role id
2.role nickname
3. country
4.device model
Once we receive the information you provide, we will assist in confirming it as soon as possible and look forward to hearing from you!

[wanton haven]

I just download the game, I don't have an account. As soon as I downloaded it and opened it, that was the first thing that struck me.
But if it helps I live in Cuba and my device is a Samsung S10e.

[quasi bay]

@wanton haven
Hello dear Traveler, thank you for your message. Due to varying regulations and policy requirements in different regions, the current game's phase has not yet been launched in some areas. We regret to inform you that if your region is not within the scope of our release.
Please don't worry, our game is continuously evolving, and we'll strive to make it available in more countries and regions in the future.

Wishing you a pleasant life!