Bro sounds like he hasn't touched grass before.
Maybe he doesn't know Life exists outside the Game?
Maybe he doesn't do: DAILY LIFE / WORK > Gaming Life
Tragedies in Life aren't the only things to keep people away.
There are plenty of other things to do in Life, too.
Maybe he uses his Parent's Credit Cards?
Because it doesn't make sense why anyone would disrespect the fact that you're a Purchaser (likely a Responsible Adult with who knows what else you've got to do in all of Life) and then practically says to you "despite what you spent, you restart in S1 newb".
I agree with your frustrations.
The "business model" of "Play Addictively or GTFO" is very annoying and unsustainable.
Entertainment is fun for a lot of people, not just the addicts who throw away all other aspects of Life.
Whales can get bored easily and, in fact, many got bored in our Server and LEFT. They can spend left, right, no care. It's CASUAL PLAYERS and OCCASIONAL PAYERS that are usually the LONG TERM PLAYERS, and therefore are the LIFELIFE of a Video Game. A Game with no Players shuts down. FEW Whales stick around BECAUSE they get off on Ranking Status and Power Play. SOME Less Spenders stop playing because of (1) Community and being Affiliated with it, such as: Toxic Gamers who think Gacha Games MUST have predatory business models and leave to avoid the headache or (2) Would rather spend $500 on a New Console and $90 on a New Game or even $3,000 on a New Computer with a $15 Gaming Subscription or (3) realize that competing against people who are willing to spend $10,000 in 3 Months isn't worth it. Honestly, Community keeps people together!! ❤️
Yes, DH is DnD Inspired. Therefore, you'd think they'd understand how Campaigns work and how Players can chime in Mid-Campaign and partially situate the Players. I don't see why they can't accommodate RETURNING Players.
They should incorporate a way for Players to Trade, on some level, Traveler's Scrolls for S2 Players like you, in case and event it was missed. Since he says Traveler is Mid, 5 Epic Orbs for 1 Traveler's Scroll in S2+ seems Fair.
GACHA HISTORY:
It came from the Japanese Word Gachapon. You know those Round Bubble Gum Dispensers?
It was like that but they held Capsules of RANDOM, CHEAP things, often CUTE things. Things that are worth 25cents to $2.50 or something extremely CHEAP. It wasn't about $$$$$,
Therefore, in Essence, a Gacha Game in it of itself has a Acquisition Mechanism for COLLECTION. You play to Collect. So, the desire to want to finish Collecting the Traveler's Skill Scrolls sounds perfectly reasonable. The concept that it is ONLY a Pay to Win Concept is just being "PRO for Predatory / Unethical Business Model".
Consider the average Entertainment Monthly Expenses; Even with buying Monthlies and BattlePasses, that's still $15 + 20 = $35 a Month. Meaning to say that DH is on par with Hulu at $30 a month in terms of General Entertainment Structures. Most people tend to be Occasional Payers so, likely, $35 a Month would be the norm for MOST people (because TRUE F2P is most unlikely). HOWEVER, when compared to Gaming Subscriptions, it tends to be $15 Monthly for more PC / Console Games, which if you compare them to DH, DH and similar Gacha Games is more, more, more expensive than a typical Game.
DH has F2P Starts and Storyline. You can literally SAVE up to get Heroes. Takes longer, sure, but it's possible. DH has P2W Elements like Rankings. It IS a Gacha Game BECAUSE you can COLLECT people. DH has a LOT of things for BOTH these kinds of Gamers. It is NOT strictly a P2W Game.
I disagree with him in the reason for Season Merge being "to enable more Whales per Server".
False. To enable more ACTIVE PLAYERS per Server. Again, Active Players = The Game's Bloodline.