Game won't open - stuck on the downloading updates screen on Mac version (iOS version works fine). | Dragonheir: Silent Gods | Page 1

rare surge Jan 18, 2024, 6:31 AM

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same

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is this because of update?

quartz zephyr Jan 18, 2024, 6:32 AM

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same here

rare surge Jan 18, 2024, 6:32 AM

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i am using mac

quartz zephyr Jan 18, 2024, 6:37 AM

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started working

devout stream Jan 18, 2024, 6:53 AM

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Dear Traveler,

We are delighted to assist you! Regarding the issues you reported that cannot be updated, after reviewing, these issues may be related to several factors, and we kindly ask you to double-check the following:

1.Please switch to a stable network, clean up the device memory and try to update again. (PC with at least 10GB storage space.)
2. Make sure the game is not installed on the C drive.
3. Ensure that your operating system is 64-bit, and the system version is Windows 10 or higher.
Avoid spaces in the installation path, for example, C:/Program Files (x86)/EisenCloudGame/DragonheirSilentGods/Game/Dragonheir_Data/UnitySubsystems.
4. You can create a new folder on another drive, rename it to use only English characters, and install the game there.
5.If the above methods cannot solve the problem, please delete the game and reinstall it again.

Warm reminder: If your account has not been bound, please bind other devices before uninstalling and reinstalling to avoid losing your account.
Hope my answer will be helpful to you. If you still have questions, please feel free to contact me.

#Game won't open - stuck on the downloading updates screen on Mac version (iOS version works fine).