I am not sure if anyone else is affected by this. But as soon as I attempt to Enter the world, the game just crashes. I restarted, attempted repairs, but nothing works.
#Game crashes after clicking "Click to Enter"
native sable
timber grove
Hello, Traveler!
I'm pleased to assist you! To address your feedback on [game flashback], we kindly request the following information for better understanding:
Character nickname:
Character ID:
Device Model:
Network Operator: (e.g., Chunghwa Telecom / Far EasTone, etc.)
Scenario where the issue occurs:
Frequency of the issue:
Operation video (if available):
If you are playing the PC version of the game, please provide the following information:
Game Log:
(To access the logs, navigate to the game's installation directory in the system files and locate the logs folder)
Game installation full path:
(e.g., Windows (C)/User/Admin/download)
For the Android version, please provide the following:
Game Log:
(To access the log, find the log file under /Android/data/com.sgra.dragon/files/.)
Once we receive the provided information, we will promptly forward it to the relevant team for investigation. Thank you for your cooperation.
Best regards,
native sable
Hello, where should I send the information?
timber grove
You could tell us in the current interface, thank you for your understanding.
native sable
After another restart and a few hours of waiting, I managed to log in without a crash. I will monitor and inform you if it happens again
upbeat mirage
Hi,
I have the same issue. When I am connected and click log in to my server, I get a connection time out.
Dungeon's loading screens and when fights are finished are troublesome as well. Upgrading an item too. This issue appears to me for some days now. The game announces to reconnect, but freezes and I have to close it and get back to the "gamble" to connect to my server again.
I use to play via mobile app and PC ( downloaded at epic games client).
My provider is "Deutsche Telekom" if this is of any help.