I keep getting disconnected from the game even though my internet is okay. Both PC and my phone. It's so frustrating. What's going on?
#Server instability.
desert bobcat
livid sable
Dear Traveler,
We sincerely apologize for your frequent disconnection issues.
To improve your gaming experience, we suggest you try the following steps:
1.Try connecting to a different network to see if there is any improvement.
2.Change gaming equipment.
3.Exit the game and restart.
If you have tried the above methods and still haven't solved the problem. Please contact me again.
desert bobcat
It wasn't like this before. It just started. I don't have a different network I can use. Gaming equipment is only limited to my PC and phone. I always exit the game and restart and it's the same thing. I'm not sure what to do.
Any tip on how I can improve my ISP without changing if this is the case?
kind shale
same with me, Uninstalled and install but .... disconnected
😞
livid sable
Dear traveler,
We sincerely apologize for the frequent disconnections and reconnections you have been experiencing. In order to assist us in resolving this matter more effectively, we kindly request your cooperation in providing us with some additional information. If possible, please package and send the entire log file to us for review:
- For Android devices:
- To provide the log file, please navigate to the following directory on your device: /Android/data/com.sgra.dragon/files/
- For PC:
- To obtain the log file, please follow this path on your computer: C:\Users(replace with your username)\AppData\LocalLow\sgra\Dragonheir Silent Gods
In addition to the log files, it would be helpful if you could provide us with the following information:
- Your role id
- Your mobile device model
- Your mobile service provider (carrier)
Thank you for your understanding and cooperation.
warm bridge
I change network service provider and it worked found out the one im using doesnt set well in dragonheir server.
livid sable
I change network service provider and it worked found out the one im using doesn...
I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!💗
desert bobcat
Thanks for trying to help and I'm not being a jerk here. I'm not going to go through all this because this should not have been an issue in the first place. I will try to play this game with the amount of patience I have, and then quit if I can no longer take it.
The game is good, I give you that. I played non-stop if I have time. I play a lot of games but I go to this first every time when I get to my PC or phone. It's kind of unique and challenging too.
Hopefully this will improve. I hate to uninstall the game just because the network is not stable.
All the best!
livid sable
Thanks for trying to help and I'm not being a jerk here. I'm not going to go thr...
Dear @desert bobcat,
Please don't be angry, we really care about every player's feelings and experience, and we hope this problem will not affect your mood. I believe that in the game you and your friends have very nice memories, please don't give up easily. Please believe that we have been working hard, and hope to be able to give all players a better gaming experience, please continue to support us, we also hope that you will be with us on the growing path of our game. 🙏
kind shale
it's not my device our net, playing wot and ortopath no problems only dragonheir