#keep disconnecting in game

1 messages · Page 1 of 1 (latest)

true shadow
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Server: Increscent 6. Seems something happened recently, because suddenly myself and some guildmates keep getting disconnected randomly during battles.

vagrant ivy
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Dear Traveler,

We sincerely apologize for your frequent disconnection issues. After thorough investigation by our team, we have not identified any abnormalities with the game servers. Our initial assessment suggests that the problem may be attributed to network fluctuations in your region or from your network carrier.
If you continue to encounter persistent disconnection problems within a short period, and have already attempted solutions such as switching networks or devices without success, we recommend waiting for a brief period until the network stabilizes before attempting to reconnect, in case it affects your gaming experience.

Thank you for your understanding and support!

fierce parcel
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Yo this problem still exist ... i saw couple of disconnection issues but their reply seems to be blaming our connection .. this is the 3rd day of me wiyh this issue...same server increscent 6

lost flume
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Incescent 2 aslo disconnecting

vagrant ivy
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@fierce parcel @lost flume
Dear Travelers, it would be highly appreciated if you provide us with your Role ID or character name for further investigation.
Looking forward to your response!
Thank you for your support and understanding!

tardy tree
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Same here

vagrant ivy
lost flume
lost flume
true shadow
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Role id 1467758074988307456

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Increscent 6

rose saffron
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Stoneisle 2 keeps disconnecting 2

vagrant ivy
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Thank you for contacting us with regards to your issue in playing the game. Based on your description, this issue may be caused by network or device instability.

To try and resolve this issue, we suggest trying the following solutions:

  1. Check your network connection - Make sure that your device is connected to a stable internet connection. A weak or interrupted connection can cause the registration to fail.
  2. Clear cache and data - You can try clearing the cache and data of the game. Go to 'Settings' > 'Apps' > select the game > 'Storage' > 'Clear Cache' and 'Clear Data'.
  3. Restart your device - Restarting your device can also sometimes help resolve issues like this.
  4. Update the game - Ensure that you have the latest version of the game installed, as outdated versions can sometimes lead to errors.

If these solutions do not work, please do not hesitate to contact us again.

tardy tree