NİCK : WOOX
ID : 1426944202902085632
SERVER : Increscent II
#payment problem
blissful kraken
violet galleon
Hello, Traveler.
I'm pleased to be of service to you !
Regarding your issue about the [Unable to top up] issue:
We take your situation very seriously, and please try the following methods to check:
- Re-login your payment account and game account to make sure your payment account is the same as the one you used when you downloaded the app.
- In addition, the game currently supports two ways to top up, you can also try to change other ways .
In-game : Login to the game and use Google Play or iTunes to top up.
Official website: https://pay-va.nvsgames.com/Topup/6584/sg-en?tab=purchase
If the problem still exists, please contact us and provide us with information:
1.The channel of top-up
2.The abnormal time of top-up
After we receive the information provided by you, the support will assist you to confirm as soon as possible.
blissful kraken
My problem is not solved, I cannot make payment
violet galleon
@blissful kraken Understand , please confirm what top up channel and the abnormal time of top up please.
blissful kraken
Could my card be blocked?
violet galleon
Could my card be blocked?
If you could please provide the details so we can make the proper investigations.
top up channel and the abnormal time of top up please.
blissful kraken
What details do you need?
violet galleon
Top up channel
blissful kraken
I tried google play or website and it didn't work.
violet galleon
And the abnormal time of top up
@blissful kraken So you have tried Google play and the website and none worked
blissful kraken
yes
violet galleon
Understood ,, kindly be patient with us and we will be right back with you.
blissful kraken
@violet galleon
I received a refund by mistake, I have a negative balance in my account, I want to fix it again, it is not working and I will be penalized today.
I tried with a different bank but it still doesn't work
blissful kraken
The problem was solved, I made mobile payment